Automotive Operations Coordinator

Fixed Operations Coordinator

Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager, the Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process.

• Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
• Hires new Technicians and coordinates the smooth transition through orientation into regular service
• Shares methods, aids, and techniques to enhance Technician performance
• Proactively addresses performance deficiencies and takes steps to correct them
• Writes development plans when necessary
• Delivers superior administrative services to customers and employees within established time frames
• Leads the implementation of high‑quality administrative and organizational processes
• Prioritizes, logs, and tracks operational workflow for use by all shop employees
• Manages billing and invoicing
• Develops and maintains positive and productive relationships with customers
• Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, and controls quality
• Submits timesheets, responds to information requests, maintains work logs, and provides updates on work‑in‑progress
• Coordinates repair estimates and performs ADAS scans
• Creates reports and responds to information requests
• Completes general administrative activities including answering phones, faxing, data entry, and ordering supplies
• Reinforces company expectations regarding professionalism (customer service, quality, dress code)
• May act as direct supervisor in the absence of a Fixed Operations Manager
• Maintains confidentiality
• Other duties as assigned

Required

• Experience in an administrative support role
• Ability to prioritize assignments from multiple managers
• Proficiency with iOS and Windows, including MS Office (Word, Excel, PowerPoint)
• Credible and persuasive communication style
• Self‑motivated with the ability to complete assignments autonomously

Preferred

• Working knowledge of Net Suite and Adobe

Starting compensation: $25.58 – $32.04 per hour, dependent on qualifications, experience, and geographic location.

Benefits include paid time off, medical, dental, vision, and a 401(k) match of 50% up to 7% of employee contribution.

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. ADA Disclosure:
Any candidate who may need an accommodation based on a disability should contact Dent Wizard's Human Resources Department to discuss specific needs.