Airline Customer Service Agent - Seattle, WA

Hourly Pay $21.50 per hour Join Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

• Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
• Fast-Paced & Exciting Environment – No two days are the same at the airport!
• Career Growth Opportunities – We are committed to growing our team members and promoting from within.
• Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

• Check-In Duties:
  Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Boarding & Departures:
  Provide important flight information, make boarding announcements, and verify passenger documentation.
• Problem Solving:
  Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Safety & Security:
  Follow strict airport safety and security protocols to ensure compliance at all times.
• Team
  
  Collaboration:
  
  Work closely with your team to create a seamless airport experience for travelers.

4–5-hour shifts available for the following time slot:

• 12:00 PM – 4:30 PM

Must be available to work at least 4 days per week, including weekends and holidays.

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
• Hourly Pay Rate: $21.00
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.