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Front Desk​/Night Auditor

Job in Seattle - WA Washington - USA
Posted by Silver Cloud Seattle - University
Full Time position
This Job Posting has Expired
Job specializations:
  • Hospitality/Catering
    Entry Level Hospitality, Guest Services
  • Customer Service/Help Desk
    Customer Service Rep, Entry Level Customer Service
Job Description & How to Apply Below
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast-paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Most importantly, this position requires a genuine, warm smile and a desire to serve others. Guest Service Agents are required to shuttle guests within a 3 mile radius. Applicants must have a valid driver's license and clean driving record in order to be considered for this position.

Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Nigh Auditors must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Most importantly, this position requires a genuine, warm smile and a desire to serve others.

Benefits for full-time positions include:
Full medical and dental coverage, PTO plan and 401K plan. Drug-free work environment.
Pre-employment drug testing and E-Verify. EOE.

Previous customer service experience required.
Must be available Weekends and Holidays as needed.
Reply to this ad with an updated resume - including email address, or
apply online at: https://(Please contact us using the "Apply for this Job Posting" box below)
Location - Seattle University District
Position Requirements
High School,   3 to 4 Years work experience
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