Senior Customer Onboarding Specialist - Industry Cloud

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Humans, experts, and it’s not a buzzword – it’s a way of life. The world of work as we know it is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

• Become a Salesforce subject‑matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers.
• Be the customer’s first point of contact post‑sale and welcome them warmly into the ecosystem.
• Deliver virtual 1:1 engagements to educate and empower customers to achieve business value using the Salesforce Customer 360 Suite of Products.
• Use consulting skills to uncover initial business use cases and objectives, setting the stage for long‑term customer success.
• Provide relevant recommendations specific to customers’ business needs.
• Create tailor‑made Success Paths for customers, detailing the steps that will ensure their business objectives are met.
• Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
• Actively leverage and contribute to the overall knowledge base and expertise of the community.

Proven track record in delivering success leading customer‑facing presentations and engagements with strong communication and presentation skills. Ability to hold the attention of a large group of attendees.

Relevant 3rd‑level degree or equivalent qualification.

2+ years of relevant work experience helping customers achieve full business potential through technology.

Able to work independently as a self‑starter, manage time and prioritize activities while performing effectively under pressure.

Able to apply customer success concepts, practices, and procedures to help drive customer success.

Comfortably navigating conversations with stakeholders at all levels, Administrators to C‑suite.

• Technical Skillset – 2‑3 years of experience in any of the "Industry Cloud" or "Revenue Cloud Advanced" programming.
• Business Acumen – ability to discuss customer’s business needs and expected business value across various industries and company sizes.
• Communication Skills – convey ideas and solutions clearly and effectively.
• Presentation Skills – ability to hold the attention of and speak to a varied group of stakeholders from Admin to C‑suite.
• Consultative Engagements with Customers – experience consulting customers on their business objectives and business strategy. Customer‑focused approach and engagement style.
• Relationship Builder – personable and energetic, able to create rapport with our customers and provide a warm welcome.
• Technical Acumen – experience with software solutions and ability to learn new technology fast.
• Solid understanding of Object‑Oriented design and core programming concepts.
• Solid knowledge of XML, preferably experience using server‑to‑server web services (SOAP).
• Strong experience in both the front‑end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross‑browser development) and back‑end (Java, .Net, SQL) software development.
• Problem‑solving skills – thinking on your feet and finding solutions independently or in a group setting.
• Organizational Change – accepting change as a constant and ability to thrive in a dynamic environment.

• Salesforce Certifications – Salesforce Admin, Platform app builder, Advanced Admin and/or Consultant Certifications are an advantage.
• CRM Platforms – Hands‑on experience with a CRM platform suite and associated applications (Salesforce preferred).
• Project management – understanding of Project Management principles to apply.
• Software implementation – experience with successful software implementation/roll‑outs, in‑depth understanding and the ability to effectively communicate on the topic of developing a successful Implementation Strategy.
• Data literacy – ability to create and read reports and data.
• Ability to prioritize and perform effectively under pressure.

• Passionate learner
• Growth mindset
• Personal accountability
• C…