Business Analyst Retail​/Ecommerce

Role:
Business Analyst - Payments (Retail/Ecommerce)

Location:

Seattle, WA Duration: 12+ Months Role Overview

We are seeking a Business Analyst with strong expertise in Payments and hands‑on experience in Retail/Ecommerce domain. The candidate will be responsible for gathering and translating business requirements into functional specifications, supporting payment integrations, and ensuring seamless transaction flows across digital commerce platforms.

• Elicit, analyze, and document business and functional requirements for payment systems and ecommerce platforms
• Work closely with stakeholders, product owners, and technical teams to define payment workflows (card, digital wallets, gateways, POS)
• Support integrations with payment processors, gateways, and third-party systems (OMS, ERP, fraud tools)
• Analyze transaction flows including authorization, settlement, refunds, and chargebacks
• Create BRDs, FRDs, user stories, and process flow diagrams
• Participate in UAT, validate test cases, and ensure business requirements are met
• Ensure compliance with payment standards such as PCI-DSS and security best practices

• Strong experience in Payments domain (cards, gateways, digital payments, POS)
• Experience in Retail/Ecommerce platforms and order lifecycle
• Knowledge of payment integrations, APIs, and transaction processing
• Familiarity with Agile/Scrum methodologies
• Strong stakeholder communication and analytical skills

• Experience with global payment systems and multi-currency environments
• Exposure to fraud prevention and risk systems