Project Manager, IT Support, IT Project Manager
Listed on 2026-06-03
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IT/Tech
IT Support, IT Project Manager, Systems Administrator, Technical Support
Project manager with Incident Management
Seattle, WA
Contract (Onsite)
Key Responsibilities
Major Incident Management
Act as the lead for major incidents, ensuring timely escalation and resolution.
Facilitate and manage war room sessions involving all required responder groups.
Drive incident resolution by coordinating technical teams and tracking action items.
Ensure incidents are managed in compliance with service level agreements (SLAs).
Manage internal and external incident communications, including status updates and impact reporting.
Technical Resolver Groups
Collaborate with technical resolver groups to:
Diagnose incidents
Identify root causes
Provide solutions or temporary workarounds
Service Desk Coordination
Ensure the Service Desk performs:
Accurate initial incident logging
Timely customer updates throughout the incident lifecycle
Problem Management
Partner with the Problem Manager to:
Lead Root Cause Analysis (RCA) following major incidents Document findings and corrective actions Support continuous service improvement initiatives
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).