Veteran Stability Case Manager

Overview

This is a Full-time position starting at $26.22 - $29.17/hr. with benefits package:

CCS Supportive Services for Veteran Families (SSVF) program quickly connects veteran families and individuals experiencing homelessness or at risk of losing housing to permanent housing through tailored housing stability plans that may include the use of short-term financial assistance, supportive services, and longer-term shallow subsidies. SSVF helps veteran families and individuals living on the streets, in vehicles, or in emergency shelters resolve the immediate barriers to obtaining permanent market rate housing while reducing the amount of time they experience homelessness.

SSVF also helps veteran families at risk of losing housing (within 30 days) regain housing stability through SSVF’s Homeless Prevention Program.

The Case Manager is a member of the Veterans Services team within Catholic Community Services. This position maintains a caseload of households in the Supportive Services for Veteran Families program. The position includes outreach activities in the community, completing thorough intakes and eligibility screening with referred clients, assessing housing needs and providing financial assistance for housing costs, and assisting clients to secure housing if they are homeless.

The Case Manager uses Housing First and Progressive Engagement approaches to engage and work with Veteran households. In addition, the case manager enters client data into the Homeless Management Information System (HMIS). In collaboration with the service team, the Case Manager is responsible for developing and implementing client-defined, goal-oriented Housing Stability Plans, assessing the needs of referred households and utilizing VA and community resources to meet identified individual needs with the main goal of stabilizing in permanent housing in the shortest time possible.

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Phoenix Center in Rainier Ave. Seattle, WA

This is a Full-time, 40-hour position starting at $26.22 - $29.17/hr (D.O.E) with a competitive benefits package:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off (PTO), paid sick time, 15 days of paid vacations
• 12 days of paid holidays, plus one (1) personal holiday
• CCS/AHA 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Outreach and engage with veteran households in King County needing housing navigation support

• Use the Veteran By-Name-List (VBNL) to identify Veterans that have not received an assessment or do not have a viable housing plan.
• Use the VBNL to identify partner agencies that serve Veterans that are not connected to Veteran specific services.
• The Navigator will conduct repeated and frequent attempts to engage with Veterans, knowing that many Veterans experiencing homelessness are mobile and may move often.
• Offer basic need supplies, up to and including harm reduction supplies, to engage with Veterans.
• Attend Veteran Case Conferencing and accept housing Navigation referrals.
• Collaborate with CCS programs and community programs to connect with Veterans.
• Conduct outreach at currently established partners and expand outreach services to other organizations and locations.
• Use de-escalation, basic First Aid (CPR) and suicide prevention training to handle crisis situations.
• Carry and administer Narcan for opioid overdose.

Assess housing related needs and preference and conduct eligibility screening with referred clients.

• Use a Progressive engagement approach to understand the Veteran’s needs, preferences and housing experiences.
• Use trauma-informed care and motivational interviewing techniques to inquire about their strengths, housing goals, barriers, transportation needs, and document readiness.
• Use KC HMIS to complete the Coordinated Entry Assessment, the Housing Triage Tool and to update the Veteran By Name List Form. Enter contact information.
• Use Squares to determine Veteran status.
• Use information from Veteran Case Conferencing, KC HMIS, CCS Clarity and the CE system…