Emergency Services Support Staff; Overnight Crisis Response

Emergency Services Support Staff (Overnight Crisis Response)

Part Time Seattle, WA, US

The Emergency Services Support Staff (Overnight Crisis Response) provides overnight coverage within REST’s Emergency Receiving Center (ERC), supports the 24/7 hotline, and responds to emergent safety needs of adult women who have experienced sex trafficking or involvement in the sex trade. The role serves as an on‑call overnight crisis responder for survivors fleeing harmful or life‑threatening situations and includes answering and triaging hotline calls, conducting immediate safety planning, coordinating emergency shelter placements, and facilitating intake into crisis and safety beds.

• Provide experienced crisis hotline response, including de‑escalation, safety planning, crisis intervention, follow‑up support, and resource referrals.
• Serve as on‑call responder for survivors fleeing harmful situations.
• Coordinate emergency arrivals and complete overnight intakes into crisis and safety beds.
• Provide trauma‑informed, strengths‑based emotional support consistent with REST policies.
• Maintain accurate and timely documentation of hotline calls, case notes, and incident reports.
• Maintain consistent overnight presence, providing supervision, facility oversight, and security.
• Provide crisis intervention and direct guest support within the ERC.
• Offer culturally responsive care that honors guests’ strengths, identities, and lived experiences.
• Assist guests in accessing local and national services aligned with their strengths, needs, and culture.
• Conduct daily program operations as directed, including database entry, administrative tasks, and facility safety responsibilities.
• Participate in weekly late‑night outreach to distribute resources and share REST’s hotline information.
• Collaborate with ERC team members and external partners to maintain an updated resource database (housing, mental health, food access, emergency services, etc.).
• Support seamless referrals into REST programs and community services.
• Collaborate with ERC team to ensure comprehensive, coordinated care for guests.
• Utilize trauma‑informed preventive care and de‑escalation tools.
• Cultivate an inclusive, safe environment that welcomes all cultures and perspectives.
• Participate in required Emergency Services and agency‑wide meetings and trainings.
• Maintain organized, current case files and documentation in compliance with policy.
• Other duties as assigned.

Required

• Minimum 1–2 years of experience in crisis intervention, shelter services, outreach, or related human services field.
• Ability to work independently and make sound decisions during overnight shifts.
• Advanced documentation and organizational skills.
• Valid driver’s license and ability to travel locally for outreach.

Preferred

• Demonstrated experience with crisis hotline response and de‑escalation.
• Knowledge of trauma‑informed and culturally responsive care practices.

Part‑time, 30 hours a week (overnight 10 pm–6 am). Occasional holidays may be required.

Up to $28 per hour.

REST’s office is located in South Seattle.

Part‑time benefits (working less than 32 hours/week): accrued safe and sick time based on hours worked, one paid mental‑health hour each week, and a 403(b) retirement plan.

This position encounters a variety of daily work situations, including complex situations that require immediate attention and decision‑making. The work includes routine and complex interpersonal interactions, possible time constraints, computer work, and weather‑related shifts. The role may involve driving, transporting items, standing, walking, and stairs. The position is on site and requires working overnight shifts.

All applicants are considered for employment without regard to race, color, sexual orientation, national origin, veteran status, or disability status.

Applicants may apply if they are cisgender or transgender women, as the primary work location is for women only.