TikTok Shop - Logistics CBT Partner Manager

Tik Tok Shop - Logistics CBT Partner Manager

Location:

Seattle

Employment Type:

Regular

Job Code: A121338

• LSP Lifecycle Ownership & Business Partner Management
  • Manage the full relationship with LSP owners from onboarding and launch through scaling and ongoing performance improvement.
  • Act as a trusted business advisor to LSP owners, guiding them on operational planning, staffing, routing, fleet management, cost structure, and business strategy.
  • Support LSPs with problem‑solving, resource planning, and decision‑making to ensure long‑term business sustainability.
  • Build two‑way communication channels to represent LSP needs inside Tik Tok and communicate guidance and expectations back to LSP owners.
• Operational Performance & Network Quality
  • Oversee daily LSP operational performance including delivery success rate, productivity, driver quality, routing adherence, safety, and experience‑related KPIs.
  • Conduct performance deep dives, identify root causes, recommend corrective actions, and drive execution across LSP teams.
  • Ensure consistent application of last‑mile operational standards and challenge upstream processes that negatively impact LSP operations.
  • Coach LSP owners to build high‑performing, compliant, and customer‑obsessed delivery organizations.
• Compliance, Safety & Network Governance
  • Ensure LSP adherence to Tik Tok’s compliance, safety, data, and operational policies.
  • Partner with Safety, Compliance, Legal, and Fleet teams to monitor safety performance and enforce Monitoring & Enforcement Policies.
  • Lead investigations into safety or compliance failures and drive preventive actions across the network.
  • Improve driver standards and delivery practices to protect Tik Tok’s brand image.
• Financial Health & Business Sustainability
  • Guide LSP owners in understanding cost drivers, financial performance, staffing levels, and fleet investment decisions.
  • Support LSPs in improving financial sustainability through business modeling, workforce planning, routing efficiency, and cost controls.
  • Identify workflow inefficiencies and operational gaps, and implement improvements at both LSP and network levels.
• Capacity, Growth & Peak Planning
  • Partner with LSPs to develop ramp‑up strategies, peak plans, and multi‑week capacity pipelines.
  • Ensure LSPs maintain adequate driver supply and operational readiness to meet volume demands.
  • Drive adoption and effective utilization of Tik Tok delivery tools, routing systems, dispatch platforms, and performance dashboards.
• Cross‑Functional Collaboration
  • Work closely with Transportation Planning, Partner Relations, Finance, Safety, Fleet, Network Health, and Tech/Product to ensure LSP success.
  • Provide feedback to product and strategy teams to improve tools and processes that support LSP operations.
  • Represent LSP voice internally and advocate for improvements in policy, tooling, and operational support.

• Minimum Qualifications:
  
  Bachelor’s degree in Business, Operations, Supply Chain, Logistics, or related field.
• 5+ years of experience in transportation operations, LSP management, fleet/driver operations, or high‑volume logistics environments.
• Experience managing account portfolios or multiple business partners simultaneously.
• Strong analytical skills with the ability to identify performance drivers and lead structured deep dives, proven ability to influence internal and external stakeholders without direct authority.
• Knowledge of operational compliance, safety programs, and routing/dispatch systems and ability to travel frequently to LSP sites across the United States.

The base salary range for this position in the selected city is $115,520 - $209,380 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to…