Retail Supervisor

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high‑quality free job training, education, and job placement. Goodwill empowers individuals to overcome barriers to working by providing comprehensive support and connecting them with life‑changing job opportunities, ensuring they are career‑ready and can support themselves and their families.

Job Title:

Retail Supervisor
Department:
Retail Operations
FLSA Status:
Non‑Exempt

Reports to:

Store Manager
Pay Rate: $23.97/hour

The Retail Supervisor assists the management team in the daily operations of the store. Supervises and leads retail associates within the store location. This role works a rotational assignment supervising various retail categories and ensures excellent customer service is provided to customers.

• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensure excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting, and summarizing information.
• Complete projects by planning, organizing, and monitoring assignments.
• Promote productivity by following up with employees on work results.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Carry out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalency (not required).
• 2 years’ experience with retail and Point of Sale (POS) systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.

N/A

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

While performing the duties of this job, the employee will be required to lift and carry 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers). May need to stand for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing, ladder climbing, and travel across various surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems and communicate effectively, both verbally and written, including with those who have limited English skills.

Maintain reliable attendance.

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Verbal and written communication skills.
• Time management.
• Prioritization.

While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.

• Health…