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IT Support

Global Software Support & Incident Lead

Job in Severn Beach, Gloucestershire, BS10 7ES, England, UK
Listing for: Oxford Instruments plc
Full Time position
Listed on 2026-05-04
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Oxford Instruments plc is looking for a permanent Software Customer Service Manager based in Severn Beach, England. This role involves bridging between Field Service Software Engineers and the Software Engineering team, ensuring swift resolution of software-related issues, and providing exceptional support to clients. Responsibilities include incident management, customer training, and driving continuous improvement projects. A degree or apprenticeship in Software or Computing, alongside experience in semiconductor manufacturing, is required.

The role offers competitive benefits, including 25 days of annual leave and private healthcare.
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