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Technical Support Specialist

Job in Shanghai - China
Posted by Wicresoft
Full Time position
Listed on 2020-09-02
Salary 1200 USD Monthly USD 1200 MONTH
Job specializations:
  • Customer Service/Help Desk
    Computer Support Specialist, Call Center, Entry Level Customer Service, International Support, Technical Support
Job Description & How to Apply Below
Wicresoft welcome talented professionals to join our international technical support team dedicated to providing world-class service to our Microsoft 365 customers.

We are looking for professionals, preferably with a technical background, who wants to join our training program and become part of our corporate family as a Technical Support Specialist. At our headquarter in Shanghai you will, alongside other international colleagues, be taught all required technical skills for the position. There will also be classes to improve your English if needed, and excellent growth and career advancement opportunities within a dynamic international environment.  

In this role you will
- represent Microsoft and communicate with Microsoft cloud customers through multiple channels such as phone, email, chats.
- manage multiple relationships with customers, partners and collaborate with Microsoft staff  
- document incidents, report technical issues and customer suggestions to Microsoft
- use standard processes, implement diagnosis methods and solutions/workarounds to effectively achieve problem resolution and high-level customer satisfaction

We ask interested candidates to send their resume by email to Mira J., (Please contact us using the "Apply for this Job Posting" box below), with the headline “Technical Support Specialist 2020”.
Position Requirements
We’d like to hear from you if you have
- a technical background, or a strong interest in technology and agility to learn new service products and features
- basic technical skills in Windows operating systems, Networking, Exchange server, Sharepoint server, Lync server products
- completed a master degree, or a bachelor degree + 2 years of work experience
- strong communication skills in English
- patience and empathy in customer interactions
Required Language Skills:
  • English - Very good
Additional Information / Benefits
We will offer you
- a salary package of 1000 – 1200USD + bonus program
- accommodation in Shanghai (relocation expenses are covered, if required)
- free company lunches
- English and Chinese courses, and ongoing hard and soft skill training
- to be part of a fun, energetic and high performing team
- a comfortable work environment; on-site gym, basketball court, roof-top coffee bar, recreation rooms.  
- corporate events; annual sports games, new year celebration, multinational festivals
Contact Information
Contact Name: Wicresoft
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
China-only applications: This Company / Employer has indicated that only qualified candidates currently living in China (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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