Register Here to Apply for Jobs or Post Jobs. X

Technical Support Specialist

Job in Shanghai - China
Posted by Wicresoft
Full Time position
Listed on 2020-09-02
Salary 1200 USD Monthly USD 1200 MONTH
Job specializations:
  • Customer Service/Help Desk
    Computer Support Specialist, Call Center, Entry Level Customer Service, International Support, Technical Support
Job Description & How to Apply Below
Wicresoft welcome talented professionals to join our international technical support team dedicated to providing world-class service to our Microsoft 365 customers.

We are looking for professionals, preferably with a technical background, who wants to join our training program and become part of our corporate family as a Technical Support Specialist. At our headquarter in Shanghai you will, alongside other international colleagues, be taught all required technical skills for the position. There will also be classes to improve your English if needed, and excellent growth and career advancement opportunities within a dynamic international environment.  

In this role you will
- represent Microsoft and communicate with Microsoft cloud customers through multiple channels such as phone, email, chats.
- manage multiple relationships with customers, partners and collaborate with Microsoft staff  
- document incidents, report technical issues and customer suggestions to Microsoft
- use standard processes, implement diagnosis methods and solutions/workarounds to effectively achieve problem resolution and high-level customer satisfaction

We ask interested candidates to send their resume by email to Mira J., (Please contact us using the "Apply for this Job Posting" box below), with the headline “Technical Support Specialist 2020”.
Position Requirements
Bachelor
We’d like to hear from you if you have
- a technical background, or a strong interest in technology and agility to learn new service products and features
- basic technical skills in Windows operating systems, Networking, Exchange server, Sharepoint server, Lync server products
- completed a master degree, or a bachelor degree + 2 years of work experience
- strong communication skills in English
- patience and empathy in customer interactions
Required Language Skills:
  • English - Very good
Additional Information / Benefits
We will offer you
- a salary package of 1000 – 1200USD + bonus program
- accommodation in Shanghai (relocation expenses are covered, if required)
- free company lunches
- English and Chinese courses, and ongoing hard and soft skill training
- to be part of a fun, energetic and high performing team
- a comfortable work environment; on-site gym, basketball court, roof-top coffee bar, recreation rooms.  
- corporate events; annual sports games, new year celebration, multinational festivals
Contact Information
Contact Name: Wicresoft
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
China-only applications: This Company / Employer has indicated that only qualified candidates currently living in China (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
 
 
 
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Location
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite