Register Here to Apply for Jobs or Post Jobs. X

Customer Relations Manager Internship

Job in Shanghai - China
Posted by MTA Network
Internship position (Ref. #128)
Listed on 2019-07-28
Job specializations:
  • Customer Service
    Customer Service Internship, Customer Service Rep, Entry Level Customer Service
  • Training
Job Description & How to Apply Below
Position:  Internship Position (C128): Customer Relations Manager
Location:  Shanghai
Industry: Real Estate

Company Introduction:
Established in 1993, this company has become one of China’s largest destination service providers and luxury residential real estate companies. Covering all of China’s major cities, our 300 professional local and expatriate agents are able to provide a stress free and efficient relocation service for our clients.
Moving abroad and finding a home represents a real challenge that can be a difficult and stressful experience for many people. We have built a great reputation through service capability and industry knowledge by providing customized services to both individual and corporate clients. We want to make our clients move as easy and painless as possible.
Our focus is on helping our clients’ transition into their new lifestyle in China with friendly and knowledgeable advice, combined with efficient and professional services. We have been the recipient of numerous awards throughout the years, gaining recognition within the industry for our customer service and strong work ethics.

1. Do a day to day call & e-mail;
2. Follow up for clients to check the overall wellness of their current house and their current status.
3. Do client survey to check the performance of the agents.
4. Receive request from clients regarding house issues have them forwarded to the right    personnel/department to better assist the house issues.
5.Recieve complaints/appreciation towards the services provided with the clients and have them addressed by the specific account manager.
6. Do follow up for all the received house issues and making sure these are being solved on time by the personnel/department responsible for them.
7. Do daily report for all the tasks accomplish on a specific day.
Position Requirements
1. Good English conversationalist
2. If can speak Mandarin is a plus
3. enjoys working via phone and emails
4. Have patience and a positive attitude towards work.
Required Language Skills:
  • English - Very good
Additional Information / Benefits
possibility to be hired full time after internship
Contact Information
Contact Name: MTA Network
Preferred method of contact: Email with CV via Application Box below.
Apply for this Job Posting Here:
To apply for this job, you need to provide some contact details for the employer or HR recruiter. Begin your free application by entering your email address (If already registered, you'll be asked to enter your password). Otherwise, you will initially need to enter some basic details with your first application.
Email Address Please enter a valid Email address.
How this Free Jobsite works - How to apply for jobs.
• To apply for any job, you must provide some contact details for the employer or HR recruiter. When you Register Here or Above with your first application (if you have not already done so), you will be asked to confirm your contact email address is valid via your email inbox.
• You will be asked to confirm a login password so to be able to make further applications in future visits.
• Once registered, you may also save CV / Resume summary details into the optional Resume format (This default format is easy for companies to read, and when available, it is sent as part of your application to a company to assist your application).
• Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files as part of your application (Those files must be within the maximum combined size stated, and are not stored on this jobsite when you submit them).
• You must write or paste an introduction / cover letter into the application box.
• When you click the "Apply" button, your cover letter, Resume summary (if you have saved one on this site), contact details, and/or your own attached files are submitted as part of your application.
• Once you submit an application for any job on this site, it is solely the responsibility and decision of the company or employer you have applied to on whether they accept, review, process or respond to that application.
Search for further Jobs Here:
Location Job Location
Employment Category Job Category
Education (minimum level)
LOGIN Area - Jobsite