Customer Service Advisor

Customer Service Advisor - 25,000 Per Annum - 31,000 Per Annum

Location:
Haverthwaite
Hours:
Monday to Friday, 9:00am - 5:00pm
Contract:
Full-time, Permanent

We are recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Haverthwaite. This is an excellent opportunity to join a supportive team, acting as a key point of contact for customers and ensuring a high level of service is delivered at all times.

You will be responsible for managing customer enquiries, processing orders, and supporting the wider business to ensure smooth and efficient operations.

• Acting as the first point of contact for customer enquiries via phone and email
• Processing customer orders accurately and efficiently
• Providing updates on orders, deliveries, and product availability
• Handling customer queries, complaints, and resolving issues in a timely manner
• Building strong relationships with customers to ensure satisfaction and repeat business
• Liaising with internal departments including production and logistics
• Maintaining accurate customer records and updating internal systems
• Supporting general administrative tasks as required

• Previous experience in a customer service or office-based role
• Excellent communication and interpersonal skills
• Strong organisational skills with good attention to detail
• Ability to manage multiple tasks and prioritise workload
• A proactive and problem-solving approach
• Confident using IT systems and Microsoft Office

• Monday to Friday working hours (no weekends)
• Friendly and supportive working environment
• Opportunity to develop within a growing manufacturing business
• Competitive salary (dependent on experience)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.