Allocator

LOCATION :
Heathrow Airport

SHIFT PATTERN : 4 on 2 off, 40 hours per week

PAY RATE : £17.69 per hour

Utilise live feed systems to plan for disruption and monitor changing airline schedules, whilst coordinating and monitoring the safe deployment of employees, vehicles and equipment for the Assistance program at Heathrow Airport. Ensure customer requirements are met in accordance with contractual and service level agreements and act as the central point of communication for airport partners, handling agents, airlines and staff.

Multi‑tasking is essential.

• Use the computerised systems to constantly monitor the movement of customer aircraft and assign resources with the necessary skills and equipment to meet time‑sensitive requirements.
• Ensure work is assigned fairly and consistently.
• Raise operational issues with senior management and colleagues in supervisory positions that are customer facing.
• Remain current with operational changes and airside pass requirements after periods away from work.
• Brief staff on operational issues when required.
• Attend training days as scheduled.
• Adhere to health and safety standards.
• Maintain high standards of personal grooming, time‑keeping, absence, attitude and behaviour.

• Carry out work in accordance with site/department procedures, policy and training.
• Comply with the WJ Health and Safety Policy, procedures and protocols at all times.
• Receive required training before commencing work.
• Work in accordance with the safe system of work, as advised by the Line Manager.
• Be fit for work each day before reporting for duty.
• Report health and safety concerns to your line manager.
• Keep issued PPE serviceable and report any defects.
• Wear correct PPE at all times.
• Operate machinery/plant/vehicles safely in accordance with instruction and training.
• Set a good example for others.

• Stay aware of policy changes from Wilson James Limited and the Client.
• Participate positively in the Staff Welfare & Development Programme.
• Carry out reasonable requests from the Client, Line Manager or Supervisor.
• Assist passengers in wheelchairs during quiet periods.

• Previous airline and/or airport experience is preferable; experience in a high‑pressure environment such as emergency services is also acceptable.
• Fluent in English, both verbally and written.
• Self‑motivated, reliable and conscientious with respect to safety and security.
• Excellent communication skills and an empathic nature.
• Demonstrate excellent customer service.
• Intermediate IT skills, able to work from multiple live feed screens.
• Capable of thinking and acting quickly in emergencies or under pressure.
• Deliver concise verbal and written reports where necessary.
• Maintain a high standard of personal presentation.
• Reliability in punctuality and attendance to ensure departmental effectiveness.
• Work well as part of a team and deal calmly with public demands.
• Understand principles of equality and diversity in relation to teammates.

• Educated to degree level (Desirable).

• 24/7 GP for you and your immediate family.
• Mental health support and life‑event counselling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to Work scheme.
• Access Perks at Work – an employee app offering discounts, gift cards, cashback and exclusive offers.
• Life – resources and tools on family, health, money and work.
• Support – online chat or telephone service for urgent crisis support.

ABM is committed to employment practices that promote diversity and inclusion, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.