Administrator, Bilingual, Customer Service​/HelpDesk

Administrator - Sheffield

Location:

Sheffield S9 3QS

Contract:

3-month contract

Salary: £13.05 per hour.

Candidate Profile

Looking for someone with a clear drive and genuine motivation to learn and develop.
Strong telephone-based customer service experience is important.
Candidates will be engaging with clients, many of whom are over the age of 50, so confidence and professionalism on the phone are key.
Outbound customer service experience would be highly beneficial.
Good people skills, confident communicator, and able to follow processes.

Key Responsibilities

Speaking with customers and booking appointments.
Carrying out administrative tasks, including clearing down system-based admin.
Completing impactful, customer-facing work that supports service delivery.
Following a set script, which will be clear and easy to understand.
Screening & Compliance

Privilege screening will be required as part of the process.
Training

On-the-job training provided.
Initial training will be condensed over the first few days, covering all key requirements.
Interview Process

60-minute interviews.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy