Resident Services Assistant

Overview

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Cosmos as a Resident Services Assistant working 40 hours per week, 8 hour shift between 9am and 8pm.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

• Provide a warm and friendly meet and greet service, reception support, and help desk assistance.
• Contribute to back-office functions, providing administrative support to the operations team and General Manager.
• Support open days, intake days, and departures; assist students, visitors, and external contacts on a day-to-day basis to ensure a seamless experience.
• Deliver cheerful and attentive reception services to students and visitors, maintaining high standards of customer care.
• Act as a role model for excellent service delivery, inspiring others through dedication and professionalism.
• Handle customer and visitor inquiries via email, website, telephone, and in person; provide accurate and appropriate advice and information.
• Operate a professional helpdesk and telephone service; respond promptly and helpfully to student queries.
• Utilize IT skills to support daily tasks and communicate effectively with stakeholders.
• Address and resolve complaints as part of problem-solving responsibilities.

• Exceptional customer service skills, with a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Ability to present information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines with limited supervision
• Team player with a flexible approach
• Previous customer service experience is desirable

• Generous holiday package of 25 days, plus bank holidays.
• Access to exclusive retail discounts.
• Take your special day off to celebrate your birthday.
• Cycle-to-work scheme to stay active and eco-friendly.
• 2 charity days per annum to make a difference in the community.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.

If this sounds like the perfect role for you and you possess the necessary skills, knowledge, and experience, we would be thrilled to hear from you. Join our team and make a difference in the lives of students!