Production Support Planner

Job Title:

Production Support and Administrator

Department:
Production / Operations

Reports To:

General Manager

Location:

Ferndown, Dorset

Job Type: Full-time / Permanent

We are seeking a highly capable and experienced Production Support and Administrator with a strong background in CNC engineering. This role involves supporting production operations through accurate job estimating, procurement, customer account management, and direct customer engagement. The ideal candidate will combine technical expertise with excellent administrative and communication skills.

• Estimate machining jobs accurately, including:
  • Processes and timings (in collaboration with engineers)
  • Methods of manufacture
  • Subcontractor involvement and costing
• Prepare quotations and follow through with necessary documentation.

• Source and procure required items including:
  • Raw materials
  • Cutting tools
  • Oils, coolants, and consumables
  • Packaging and general supplies
• Liaise with suppliers to ensure quality, cost-effectiveness, and timely delivery.

• Serve as a key contact for customer accounts.
• Provide updates on orders, production status, and delivery timelines.
• Handle queries, resolve issues, and maintain strong client relationships.

• Attend meetings with existing and potential customers.
• Assist the sales team with technical insights and job feasibility.
• Support quotation and proposal development.

• Use Microsoft Office 365 proficiently for:
  • Documentation (Word, Excel, Outlook, Access & PowerPoint)
  • Task tracking and planning

• Experienced CNC Engineer with strong technical knowledge.
• Proven background in job estimation, purchasing, and customer service.
• Proficient in Microsoft Office 365.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and adapt in a dynamic manufacturing environment.

• Experience working in a subcontract machining environment.
• Familiarity with MRP/ERP systems.
• Commercial awareness and ability to identify cost-saving opportunities.