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Finance

Job in Sheffield - England - UK
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Company: Halo Personnel Ltd
Full Time position
Listed on 2020-01-16
Job specializations:
  • Finance
    Entry Level Finance, Financial Advisor, Financial Services, Back Office
  • Accounting
Job Description & How to Apply Below
Position: S1


Description:


Telephone Collections Agent


PERM or TEMP TO PERM – Dependent on applicant

Basic c£18,000 -£20,000.00 Per Annum

+Bonus c£300 per month

AVERAGE SALARY c£24,000.00


Mon – Fri 9:00 am -5:30 pm 30 mins or 1 hour lunch


Saturdays 9:00 am - 12:30 pm

(Work 3 take 1 off)

15 hours given back in Lieu each month


BASED: SHEFFIELD CITY CENTRE


About The Company:

Our client who is based in both South Yorkshire and London is experiencing rapid growth, despite being a small enterprise they have already won several awards within their industry (consumer credit) and have a 5* Trustpilot Rating. Their business offers interest free, affordable loans to help thousands of customers across the UK split the cost of their car repairs, taking the pressure off when having to pay out for large automotive repair bills.


Role Overview:

Our client is currently looking for a Collections Specialist to join their operations team in Sheffield. Reporting into the Collections Manager, you'll be part of a team responsible for helping customers manage their loan repayments in an affordable manner, being acutely aware of both commerciality and also treating customers fairly (Following company and TCF Guidelines).


Experience Required:

•Experience in a similar role, ideally in financial services or dealing with collections however experience working in a general, telephone-based customer service role will also be considered

•Committed to providing great customer service

•Strong interpersonal skills with a desire to help customers

•Excellent verbal and written communication skills

•Ability to prioritise and work to deadlines

•Strong IT skills, including Outlook and Word

•GCSE grade C or above in Maths and English (ideally)


Responsibilities:

•Taking inbound and outbound calls

•Dealing with online live chat

•Managing calls/queries ranging from taking payments to assisting customers with severe financial difficulties

•Reviewing accounts that are behind on their payments to determine appropriate action

•Contacting customers to agree satisfactory and appropriate payment arrangements

•Adhering to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts

•Achieving targets for quality and productivity



Position Requirements
Less than 1 Year work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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