IT Administrator

Role Summary

• Responsibilities
  :
  By stepping into the pivotal IT Administrator role within our Technical Operations team, you will be responsible for IT and user administration, system maintenance, IT documentation, IT auditing, MSP liaison, IT project delivery, user training, and more
• Salary
  : £26,250 to £32,000 per annum, depending on your previous experience
• Benefits
  :
  Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
• Role Type
  :
  Full-time, permanent role
• Start Date
  :
  The role will ideally commence on Monday 8th June or Monday 13th July
  . However, we have start dates available every month of the year and you will be asked to state your availability on your application form
• Final date to receive applicationss
  :
  The Final date to receive applications is Tuesday 5th May with interviews taking place shortly after
• Location
  :
  This role is based in our Global Headquarters in Cambridge

In recent years, our Technical Operations (Tech Ops) team has built a modern, high-performance infrastructure for Costello Medical across hardware, software, networks, cloud technologies and server systems. We maintain systems and manage knowledge, whilst acting as trusted tech advisors to help our various teams achieve their mission.

We are now seeking a motivated and enthusiastic IT Administrator to work closely with our team of experienced IT professionals. In this role, you will help bridge the gap between technology and people by delivering first‑class systems and hardware administration, providing advice and user support, and contributing to IT changes and upgrades. Your work will be led by a people‑first approach that maintains the trust and technical credibility necessary to guide our colleagues.

Key responsibilities will include:

• Providing day‑to‑day IT administration and support across a range of on‑premise and cloud‑based systems, including Microsoft 365
• Managing user accounts, access permissions and devices to ensure colleagues can work securely and efficiently
• Setting up, issuing and maintaining laptops and peripherals, and overseeing the full equipment lifecycle from procurement to disposal
• Coordinating with external suppliers and managed service providers to resolve issues and deliver IT services effectively
• Responding to a mix of routine and more complex IT requests, taking the time to understand user needs and working with senior colleagues to find practical solutions
• Supporting colleagues across multiple offices, including occasional travel for on‑site IT tasks, office moves and infrastructure updates
• Carrying out regular IT audits and housekeeping activities, such as access reviews and asset checks
• Contributing to IT projects and system improvements, including researching, testing and implementing new tools or processes
• Creating clear IT documentation, user guides and knowledge articles to support colleagues and promote self‑service
• Delivering user communications, guidance and informal training to support system changes and new ways of working
• Identifying opportunities to improve IT services and processes, and actively contributing ideas to enhance the user experience

Learn more about a typical day in the life of an IT Administrator at Costello Medical:

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017 and were proud to receive B Corporation accreditation in 2022.

Learn more about us, our work, and our mission on our website:

The IT Administrator role is ideal for an ambitious and self‑motivated individual early in their tech career, who brings a genuine interest in IT and a strong…