Administrative Assistant

iOps
360 is a rapidly growing SaaS platform built specifically for public safety agencies, including EMS, Fire, Police and other emergency management organizations. Our mission is to simplify operations, and support the professionals who protect their communities every day.

We work closely with first responders and agency leadership nationwide, providing intuitive software solutions backed by hands‑on customer support. At iOps
360, we value teamwork, accountability, and a deep understanding of the public safety world we serve.

iOps
360 is seeking a highly organized, detail-oriented Administrative Assistant to support our growing team. This role is critical to our daily operations and customer experience. The ideal candidate is proactive, professional, and comfortable working in a fast‑paced environment while communicating confidently with public safety professionals.

This is a fully on‑site position that requires frequent phone and video interaction with prospective and existing customers.

• Answer incoming phone calls and appropriately route or escalate inquiries
• Assist in the creation, setup, and management of demo accounts for prospective clients
• Support sales and account management teams with email follow‑ups for current customers
• Communicate with existing customers via phone and video meetings, providing basic assistance and routing requests as needed
• Provide direct administrative support to executive leadership
• Assist with office operations and special projects as assigned
• Maintain accurate CRM with strong attention to detail
• Support internal workflows related to demos, on‑boarding, and customer engagement

• Strong organizational skills with exceptional attention to detail
• Willingness and ability to leverage AI‑enabled tools and automation to support administrative task, communication and operational workflows.
• Advanced proficiency in Microsoft Office (Word, Excel)
• Ability to effectively prioritize tasks based on urgency and importance
• Manage multiple priorities with shifting deadlines
• Motivated self‑starter capable of working independently and as part of a team
• Excellent written, verbal, and interpersonal communication skills
• High level of discretion and experience handling sensitive or confidential information
• Proactive, resourceful, adaptable, and calm under pressure
• Team‑oriented mindset with a willingness to step in and support where needed

• Associate’s or Bachelors Degree
• Background in fire, EMS, law enforcement, or another first responder sector

– or –

• Strong familiarity with public safety operations and terminology
• Previous hands‑on experience using the iOps
  360 platform as an end user within a public safety agency
• Experience in a SaaS, technology, or software‑based environment is a plus

This role supports the daily operations of iOps
360 and helps ensure customers receive timely, accurate, and professional communication. The Administrative Assistant will play a key part in keeping internal processes organized, supporting leadership, and assisting with customer‑facing tasks that help our team operate efficiently.

· Quarterly and/or annual performance‑based bonuses tied to individual productivity, quality of work and overall job performance

· 10 days of annual paid time off (after your first 90 days of employment)

· Medical and dental insurance (after your first 90 days of employment)

· 401k/retirement plan with 3% company matching