Sr Director IT - Corporate

Job Description

Subway, 1 Corporate Drive, Shelton, Connecticut, United States of America

The Senior Director, Corporate Applications and Support is responsible for leading the end-to-end delivery, operations, and continuous improvement of corporate application platforms, application development, and end-user technology support. This role owns the intersection of application lifecycle management and user experience, ensuring Subway’s corporate workforce is supported by reliable, scalable, and well-governed technology solutions.

Operating within the Technology organization, the Senior Director partners with Engineering, Architecture, Security, and business stakeholders to deliver and sustain corporate applications while driving a high-performing support and development function.

• Own the technology roadmap for corporate applications supporting HR, Legal, and Finance functions
• Ensure applications align with enterprise architecture, integration, security, and data standards
• Lead lifecycle management of corporate applications — including SaaS platforms, COTS systems, and custom solutions — across the HR, Legal, and Finance application portfolio
• Drive modernization, consolidation, and rationalization of the corporate application landscape
• Balance standardization, scalability, and flexibility to meet evolving business requirements across supported functions

• Lead and govern application development capabilities, including in‑house development and vendor‑delivered solutions
• Establish engineering standards, development practices, and delivery governance for application build efforts
• Partner with Engineering, Integration Services, and Architecture teams to deliver high‑quality, scalable applications
• Oversee release management, quality assurance, and deployment processes for corporate applications
• Ensure strong documentation, testing, and change management practices across all development work

• Own the end‑user support function for corporate applications, ensuring timely, high‑quality resolution of issues
• Define and manage SLAs, support tiers, and escalation paths to deliver a consistent user experience
• Oversee helpdesk and application support operations, including staffing, tooling, and performance management
• Drive continuous improvement in support efficiency, self‑service capabilities, and user satisfaction
• Manage incident, problem, and change management processes in alignment with ITSM frameworks

• Serve as the technology owner and strategic partner to HR, Legal, and Finance business leaders
• Translate business needs into solution designs, application roadmap priorities, and development capacity decisions
• Communicate technology tradeoffs, risks, and delivery timelines with executive clarity — bridging technical complexity and business outcomes
• Drive adoption, value realization, and user enablement across HR, Legal, and Finance application investments
• Ensure corporate applications integrate cleanly with core platforms, APIs, and data services
• Enforce data consistency, security, and system interoperability standards
• Partner with Enterprise Architecture to align applications to the target‑state architecture
• Own vendor strategy for corporate application platforms, support tooling, and development partners
• Lead platform evaluation, technical due diligence, and vendor performance management
• Manage budgets, forecasting, and cost optimization efforts across the application and support portfolio
• Establish governance for application changes, releases, and lifecycle decisions
• Partner with Security, Risk, and Compliance teams to mitigate system and data risk
• Maintain audit readiness and compliance posture across supported application platforms
• Lead and develop a team spanning application managers, development leads, and support operations
• Set clear expectations, delivery standards, and career development goals across the organization
• Build a high‑performance culture grounded in accountability, reliability, and continuous improvement

• Define and track KPIs across application reliability, development…