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Hybrid IT Service Desk Technician II

Job in Silver Spring, Montgomery County, Maryland, 20900, USA
Listing for: Urban One
Full Time position
Listed on 2026-05-14
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 75000 USD Yearly USD 75000.00 YEAR
Job Description & How to Apply Below
Urban One is seeking a Service Desk Technician II in Silver Spring, MD. This full-time position provides technical support and customer service for end users within the organization. The role involves diagnosing and resolving IT issues, maintaining accurate ticketing in IT Service Management tools, and assisting users with Microsoft 365 and network systems. A strong focus on effective communication and customer service is essential.

The company offers a comprehensive benefits package including health insurance, 401K, and PTO.
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