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SVP, Head of Consumer Finance Production Management, Group Consumer Banking and Big Data Analytics Technology, Technology and Operations

Job in Singapore
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Company: DBS Bank Ltd
Full Time position
Listed on 2020-07-30
Job specializations:
  • IT/Tech
    Systems Analyst, IT Project Manager, Cloud
Job Description & How to Apply Below


Job Description :

Business Function


Group Technology and Operations (T%26amp;O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality %26amp; control, technology, people capability and innovation. In Group T%26amp;O, we manage the majority of the Bank%27s operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Key Accountabilities

  • Lead support engineers and drive up service delivery capability within the teams regionally
  • Improve systems and applications stability
  • Improve mean time to recovery for incidents
  • Meet critical application availability targets
  • Identify and drive opportunities for service improvement
  • Sponsor innovation in solving problems
Responsibilities

  • Scope includes all systems components (applications and supporting infrastructure) supporting the Consumer Finance platform
  • Manage high severity incidents with customer impact with focus of recovering services as soon as possible
  • Manage incident trends with focus to close the loop on problems/incidents
  • Drive root cause analysis to prevent recurrence of problem incidents
  • Manage activities to ensure availability of applications meets SLAs
  • Manage business volumes against IT resources allocated to ensure adequate capacity
  • Manage patch management strategy
  • Manage certificate and encryption key renewals
  • Manage direct reports, ensuring correct performance metrics are set and regular interventions are in place to achieve quality outcomes
  • Drive continuous improvement within the teams
Requirements

  • Significant and solid experience in application support across banking applications
  • At least 10 years + of working experience within a technology organization
  • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
  • Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
  • Experience of leading, coaching, mentoring and managing technical teams
  • Solid experience within Technology and Application Support
  • Strong analytical and problem solving skills
  • Excellent written and verbal reasoning and communication skills
  • Ability to lead teams (direct and matrix managed)
  • Ability to work across organizational boundaries, leverage networks and drive solutions
  • Ability to contribute to the wider C2E technology agenda
Apply Now


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Singapore
Position Requirements
Less than 1 Year work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
For jobs on this site that accept applications from your location / country,
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