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Production Lead

Job in Singapore - Singapore
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Company: Robert Walters
Full Time position
Listed on 2019-10-18
Job specializations:
  • IT/Tech
    Database Engineering, Systems Administrator, Systems Developer, App Developer
  • Management
Job Description & How to Apply Below
Position: Production Support Lead - Singapore

An exciting Production Support Lead job has just become available at one of the most reputed global financial firms based in Singapore. Reporting directly to the SVP Technology, this is a role for a support lead to manage a team of support analysts.

About the Production Support Lead Role:

The Support Lead is responsible for leading, developing, mentoring the software development support team to provide Level 2 (L2) and Level 3 (L3) production support to platforms in software development.

Key Responsibilities:

  • Provide end-to-end leadership, ownership and accountability for every L2/3 Production issue
  • Ensure that the Support Team follows established governance processes
  • Work alongside the Incident Management team to ensure timely and accurate communication to stakeholders according to SLA
  • Manage all stakeholders of the production issues
  • Constantly seek to improve the Production support processes and tools
  • Identify improvements in software development methodology and processes as a result of post-mortem analysis of Production issues
  • Ensure proper follow-up and follow-through of action items resulting from Production issues resolution
  • Lead the team to provide environment, configuration and code first level troubleshooting
  • Follow-up and follow-through with corresponding teams for next level troubleshooting
  • Handle BAU requests such as Audit requests, reports, server patching and verification, etc.
  • To succeed in this Production Support Lead role, you must have past Java development and leadership experience.

    Key Requirements:

  • Experience in a hands-on role and past development experience
  • Proficient in JavaScript and/or Java
  • Minimum of six years' experience, and up to 12 years - general guide only, not a must
  • Experience supporting mission critical systems
  • Experience of leading a small team
  • Leading teams to hands-on solve problems, managerial and vendor management
  • This is a leading global asset management business with capabilities across a wide range of asset classes and specialist investment sectors.


    If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Production Support Lead job.


    Apply today or call me on 62280200 to discuss this new opportunity.

    Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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