Job Description & How to Apply Below
Position: Production Support Lead - Singapore
An exciting Production Support Lead job has just become available at one of the most reputed global financial firms based in Singapore. Reporting directly to the SVP Technology, this is a role for a support lead to manage a team of support analysts.
About the Production Support Lead Role:
The Support Lead is responsible for leading, developing, mentoring the software development support team to provide Level 2 (L2) and Level 3 (L3) production support to platforms in software development.
Provide end-to-end leadership, ownership and accountability for every L2/3 Production issue
Ensure that the Support Team follows established governance processes
Work alongside the Incident Management team to ensure timely and accurate communication to stakeholders according to SLA
Manage all stakeholders of the production issues
Constantly seek to improve the Production support processes and tools
Identify improvements in software development methodology and processes as a result of post-mortem analysis of Production issues
Ensure proper follow-up and follow-through of action items resulting from Production issues resolution
Lead the team to provide environment, configuration and code first level troubleshooting
Follow-up and follow-through with corresponding teams for next level troubleshooting
Handle BAU requests such as Audit requests, reports, server patching and verification, etc.
To succeed in this Production Support Lead role, you must have past Java development and leadership experience.
Experience in a hands-on role and past development experience
Minimum of six years' experience, and up to 12 years - general guide only, not a must
Experience supporting mission critical systems
Experience of leading a small team
Leading teams to hands-on solve problems, managerial and vendor management
This is a leading global asset management business with capabilities across a wide range of asset classes and specialist investment sectors.
If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Production Support Lead job.
Apply today or call me on 62280200 to discuss this new opportunity.
Less than 1 Year
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