Register Here to Apply for Jobs or Post Jobs. X

Electronic Banking Implementation Manager - Client OnBoarding Senior Analyst

Job in Singapore - Singapore
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
For jobs on this site that accept applications from your location / country,
Company: Citi
Full Time position
Listed on 2019-10-21
Job specializations:
  • Management
    Administrative Management, Program Manager
  • IT/Tech
    IT Project Manager, IT Graduate
Job Description & How to Apply Below
Position: Electronic Banking Implementation Manager - Client OnBoarding Senior Analyst - Singapore

Main Competencies

  • Excellent PC and Communication skills.
  • The ability to work independently as each Team Member works directly with Clients, Client Account Coverage, Operations and Technology partners.
  • Extensive Securities Business Knowledge
  • Client Management / Support skills
  • Teamwork – supporting a global team
  • Analytical and Consultancy Skills
  • Awareness of Risk, Controls and Compliance
  • Experience Required

  • Education: Bachelor’s degree or equivalent experience preferred.
  • Position requires a solid background in the Securities and Custody industry, as well as proven proficiency in resolving client derived issues.
  • 5-10 years Securities banking experience is required.
  • Financial Industry Knowledge: Good business knowledge to be able to successfully communicate with clients (external or internal).
  • Communication: needs to be able to effectively communicate with all parties and all client levels. (Oral and Written communications)
  • Achieving/Driving Results: Needs to be able to identify issues and design solutions.
  • Take ownership of issues and see through to successful resolution and client satisfaction.
  • Global Client Respect/Service: needs to be client sensitive, client service oriented in supporting their requirements and expectations.
  • Productivity/Project Management a plus:Project management knowledgeProject and resource managementAbility to influence others
  • Teamwork skills are a must.
  • Day-to-Day Responsibilities

  • Ability to Multi-task as part of your daily-routine.
  • Deliver Training to users of CitiDirect for Securities and Cash Portals both internal and external; on-site or via web conference
  • Team member must possess issue management expertise; concurrent issues must be tracked – and brought to closure.
  • Learning: able to document/retain/recall what you have learned, apply to daily work, and share to support the team’s growth in knowledge as a whole.
  • Keeping the Team informed of current cases and follow-ups where needed by using the group email address in all correspondence and updating STARS /CIT # and REQ # to be quoted.
  • Ability to coordinate/hand-off work when Out Of the Office or Unavailable for the day.
  • Being Self Aware of your actions that affect the client as well as the team. Working as a team player.
  • Updating the Helpdesk SharePoint Website with clear, current and applicable process documents.
  • Manage and build curricula for Citidirect for Securities product and Services.
  • Provide accurate call reports when training is completed.
  • Perform system access follow-up for trainees before performing training to clients.
  • Coordinate your schedule with all trainers/calendar to maximize time and track coverage
  • Provide consultative advice to internal/ external clients on how to integrate products or services into their environment.
  • Provide assistance to Service team/operations and CSM for system related issues that requires a subject matter expert
  • Able to identify Escalation issues and properly advise tech support, management and operations as necessary.
  • Work with Product teams for defect tracking, developing enhancements, and new release testing and Training.
  • Able to perform UAT for technology on an as needed basis.
  • -------------------------------------------------

    Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - SG

    ------------------------------------------------------

    Time Type :Full time

    ------------------------------------------------------

    Citi is an equal opportunity and affirmative action employer.

    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

    To view the EEO Policy Statement CLICK HERE.

    To view the Pay Transparency Posting CLICK HERE.

    Position Requirements
    Less than 1 Year work experience
    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
    For jobs on this site that accept applications from your location / country,
    Search for further Jobs Here:
    Location Job Location
    Employment Category Job Category
    Education (minimum level)
    LOGIN Area - Jobsite