Protective Services Specialist Sitka or Juneau; PCN

Protective Service Specialist 1/2/3 – Sitka, Alaska / Juneau, Alaska

The Department of Family and Community Services, Office of Children’s Services (OCS) is recruiting a full‑time Protective Service Specialist to support child protection services in the Southeast Regional Field Offices.

This position is open to Alaska Residents. Candidates must hold a valid Real a driver’s license.

• Investigate reports of child abuse and/or neglect.
• Prepare intervention plans and gather information about family dynamics and functionality.
• Develop plans to ensure child safety while assisting parents in addressing protective factors.
• Place children with a relative or licensed foster home when applicable.
• Provide ongoing and/or in‑home services to families.
• Write and submit reports to Court.
• Work closely with Tribal/Community Partners.
• Maintain frequent face‑to‑face and telephonic contact with parents and caregivers of children in custody.
• Make referrals to other service providers and agencies.

• Self‑Management
  :
  Sets realistic goals, works with minimal supervision, and demonstrates initiative and responsibility.
• Stress Tolerance
  :
  Remains calm and effective during high‑stress situations such as tight deadlines, hostile individuals, or emergencies.
• Teamwork
  :
  Encourages cooperation, fosters trust, and works with others to achieve goals.
• Analytical Thinking/Problem Solving
  :
  Uses logic and systematic approaches to address problems and manage situations.
• Customer Service
  :
  Provides accurate information and assistance to clients, understands available services, and commits to quality.
• Integrity/Honesty
  :
  Maintains high ethical standards and contributes to organizational integrity.
• Interpersonal Skills
  :
  Demonstrates courtesy, empathy, and cultural sensitivity while building and maintaining relationships.
• Oral Communication
  :
  Communicates effectively to diverse audiences and presents clear, persuasive speaking.
• Writing
  :
  Produces concise, organized written information using correct grammar and punctuation.
• Technical Credibility
  :
  Applies knowledge of relevant policies, regulations, and specialized procedures.

• Insurance Benefits
• Retirement Benefits
• Paid Leave and twelve paid holidays per year
• Part‑time telework option (upon eligibility) for a field‑based position
• Travel reimbursement for personal vehicle use when company vehicles are unavailable
• Training and certification opportunities

The role is region‑wide, covering Family Services and Initial Investigations as needed in Southeast Alaska. The incumbent will typically work two weeks in the office (50%) and spend two weeks traveling (50%) each month. Overtime and on‑call work are expected. Travel may involve small aircraft and overnight stays, depending on regional needs.

Benefits and travel requirements may vary based on the location of assignment:
Sitka (Baranoff Island) or Juneau (Mendenhall Valley).

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA) and is an equal opportunity employer.