Seasonal Technical Associate

Position Overview

We are seeking versatile and detail-oriented seasonal Technical Associates to support the end-to-end refurbishment of Apple devices. This role encompasses software restoration, hardware repair, device evaluation, and final quality assurance.

Technical Associates are responsible for ensuring each device meets functional, cosmetic, and resale standards. The ideal candidate is adaptable, process-oriented, and committed to precision in a production-driven environment.

• Diagnose and resolve hardware and software issues on Apple devices (Mac Books, iMacs, iPads, etc.)
• Perform component replacements and system repairs
• Reinstall operating systems, apply firmware updates, and configure devices for use
• Execute secure data wiping in accordance with company protocols

• Assess devices for physical condition and performance
• Assign grading classifications based on defined standards
• Ensure grading aligns with resale expectations and company guidelines

• Inspect completed devices to confirm functionality, accuracy of repairs, and overall condition
• Validate that all required processes have been completed correctly
• Flag and resolve any discrepancies prior to final approval

• Follow standardized workflows and operational procedures
• Record repair outcomes, grading results, and inventory usage accurately
• Maintain an organized and efficient workspace

• Identify opportunities to improve efficiency, consistency, and quality
• Contribute to process enhancements and team initiatives

• Experience in device repair, IT hardware support, electronics, or refurbishment
• Understanding of Apple hardware and operating systems
• Ability to troubleshoot technical issues effectively
• Strong attention to detail and consistency in execution
• Comfortable working in a structured, high-volume environment

• Apple certifications or equivalent experience
• Background in refurbishment or resale operations
• Familiarity with grading standards or quality assessment frameworks
• Knowledge of data security and device handling practices
• Exposure to Lean or process improvement methodologies

Second Life Mac is an equal opportunity employer and is committed to cultivating a diverse, equitable, and inclusive workplace. We do not discriminate against any applicant or team member on the basis of race, color, religion, creed, ancestry, national origin, citizenship status, age, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, marital status, military or veteran status, disability, medical condition, genetic information, arrest or conviction history (where permitted by law), or any other status protected by applicable federal, state, or local law.

Employment decisions are based on qualifications, merit, and business needs. Second Life Mac provides reasonable accommodations to qualified individuals with disabilities, individuals with sincerely held religious beliefs or practices, and individuals with pregnancy-related conditions, in accordance with applicable law. Discrimination, harassment, and retaliation of any kind are strictly prohibited.