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Senior Customer Care Agent​/German Speaking

Job in Sliema - Malta
Full Time position
Listed on 2020-03-11
Job specializations:
  • Customer Service/Help Desk
    Bilingual Call Center, Customer Service Rep, Entry Level Customer Service, Web Support
  • IT/Tech
Job Description & How to Apply Below
Position:  SENIOR CUSTOMER CARE AGENT (GERMAN SPEAKING)
Our client is looking for a German speaking Senior Customer Care Agent to join their Customer Care Team and to help them build and deliver an amazing gaming experience to their customers.
The ideal candidate is an outgoing, hardworking, and fun individual whose personality and skills shine through.

Responsibilities:

• Nurture and support customer relationships via e-mail and live chat.
• Support and contribute to the CRM infrastructure.
• Participate in the planning of customer engagement initiatives.
• Seek resolutions to customers’ queries and issues whilst actively striving to achieve a “one correct answer” across all channels.
• Monitor campaigns and promotions across all allocated customer touch points.
• Assisting with translations, content writing and marketing to ensure that the company is delivering the best communication to their customers
• Contributing new ideas and feedback to keep improving the way the company works and exercising your creativity in different ways
• Drive the training and on-boarding of new colleagues and help them reach the same great level as yourself
• Responsibility for customer contact analysis with the goal to set up processes and site self-help content aimed at reducing the need for customer Interaction
Position Requirements
High School
Requirements:

• Native level of German.
• Fluent level of written and spoken English.
• Minimum 1-year previous customer care experience in iGaming
• A genuine interest in iGaming and a passion for games.
• An efficient and a creative problem solver
• Strong communication and interpersonal skills
• Strong writing skills (spelling & grammar)
• Ability to write content in a creative and catching manner
• Basic knowledge of Microsoft Word and Excel
Required Language Skills:
  • German - Very good
Contact Information
Contact Name: Betting Connections
Contact Phone: 0035627204520
Preferred method of contact: Email with CV via Application Box below.
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