Customer Success Manager

Customer Success Manager @ Tes

London (Hybrid – 3 days office / 2 from home)

We’re at an exciting point in our journey and are looking for a Customer Success Manager to play a key role in how we support, retain and grow our education customers.

This is a brand‑new role
, created as part of a wider shift in how we operate. We’re moving beyond reactive support and building a more proactive, value‑led Customer Success function, one that truly wraps around customers, understands their day‑to‑day challenges, and helps them get meaningful outcomes from our products.

We provide software solutions into the education sector, supporting schools and trusts using platforms such as Staff Management, Provision Map, Class Charts and My Concern . Our goal is simple but important: to make teachers’ lives easier, improve visibility for leaders, and support better outcomes for students.

In this role, you’ll own a portfolio of education customers end to end. You’ll build strong relationships with key stakeholders, understand what success looks like in their context, and help embed our solutions into everyday workflows. You’ll act as a senior escalation point when things get complex, proactively manage account health and risk, and lead renewal conversations rooted in real value.

Where it makes sense, you’ll also identify opportunities to expand usage across the wider product suite.

Because the role is new, there’s genuine opportunity to help shape how Customer Success works here, influencing ways of working, customer engagement models and how value is measured and demonstrated.

You’ll already have experience in Customer Success, Account Management or a similar role, ideally within SaaS, and be comfortable owning customer relationships and commercial outcomes. You’ll enjoy working closely with customers, solving problems, joining the dots internally, and balancing service excellence with revenue responsibility.

You’ll be joining during a period of real change and momentum, with the chance to make an impact, take ownership, and help build something that lasts, all while working on products that genuinely matter in education.

If this sounds like the kind of role where you could do your best work, we’d love to hear from you.