Cashier-Smithfield

Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

At Lee’s Marketplace, our Cashiers are a key part of the front-end team, responsible for providing fast, friendly, and accurate checkout experiences for guests. Cashiers handle transactions, answer questions, activate promotions and rewards accounts, and represent the values of Lee’s Marketplace through excellent service and professionalism.

• Greet each guest warmly and create a positive checkout experience.
• Engage with guests, answer questions, and thank them sincerely for shopping at Lee’s.
• Operate the POS system efficiently and accurately, following all policies and procedures as directed by leadership.
• Monitor for damaged or mispriced items and report issues to supervisors.
• Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.
• Maintain a neat and welcoming checkout station.
• Work in the self‑checkout stations, monitoring all transactions for accuracy.
• Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking check stands with needed supplies.
• Provide assistance in any capacity necessary to ensure proper store and guest support.

• Greet and assist guests in a friendly and courteous manner, offering assistance in any way possible.
• Engage in professional and friendly conversations with guests during checkout to ensure a welcoming and pleasant environment.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store, utilizing honest and open communication with guests and team members.
• Provide excellent guest service by acknowledging guests promptly and attending to their orders accurately.
• Offer to call for assistance or locate items when needed.
• Maintain a neat and welcoming checkout station.
• Operate the POS system efficiently, scanning items, applying discounts, requesting rewards account information, and ensuring pricing accuracy.
• Proactively ask each guest if they would like help taking their groceries to their car, and request support promptly and respectfully when accepted.
• Maintain awareness of guest needs in the checkout area and provide timely support.
• Respond promptly to service codes requesting assistance at the check stands.
• Remain present on the front end for guest assistance unless otherwise directed by a supervisor.
• During slower periods, stay positioned at the front of the check stand, visibly available to assist guests.
• Demonstrate strong problem‑solving skills and pride themselves on finding the best resolution that exemplifies Lee’s Way.
• Be familiar with, and assist customers with, the use of Lee’s Marketplace website and rewards program.

• Proactively watch for the quality of items coming through the checkout stand, replacing damaged items as needed before completing the transaction.
• Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety.
• Separate raw meat, chemicals, and fragile products to avoid cross‑contamination.
• Ensure heavy or bulky items are bagged appropriately and double‑bagged when necessary.
• Assist in returning go‑backs or misplaced products to the correct shelves when assigned.
• Assist with product facing on the checkout stand end caps during slower periods, keeping items properly aligned and maintaining a clean, organized appearance.
• Report any damaged or leaking products to supervisors.

• Routinely check guest and team‑member areas of the checkout stand and walkways for debris, trash, or hazards, removing or reporting them promptly.
• Consistently sanitize all aspects of the checkout stand.
• Keep bagging stations stocked and tidy throughout the shift.
• Maintain a clean and organized work area.
• Follow all safety and sanitation…