Desktop Support Engineer - Smyrna, GA

Our enterprise-level client is seeking to add a Desktop Support Engineer to the team in Smyrna, GA. Please see below for full details
- Job Notes:
-- 6-12+ month contract / potential for extensions and perm conversion are possible, but not guaranteed.
-- Onsite in Smyrna, GA 30080
-- Drug & Background required.

Second Shift – 8a-5p / Monday - Friday

Pay Rate = $34 w2 per hour + benefits


Key Responsibilities:

• Provide onsite or remote Level 2 IT technical support.
• Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
• Troubleshoot hardware and software issues related to Windows 11 devices.
• Escalate unresolved issues to the appropriate support teams.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Document resolutions and follow standard IT support procedures.

Technical Environment:
Operating Systems: Windows 11 (desktop/laptop)
Ticketing System: Remedy (Helix) or similar
Environment: Enterprise/corporate IT service support


Minimum Requirements:

• 3+ years of experience in a Level 2 IT support role.
• Strong troubleshooting and communication skills.
• Solid understanding of IT support practices in a corporate setting.
• Experience documenting support activities and following escalation procedures.

Preferred Qualifications:

• Experience using Remedy (Helix) or similar ticketing tools.
• Familiarity with ITIL best practices.
• CompTIA A+ or ITIL Foundation certification (not required, but a plus).
• Prior experience in an enterprise or large corporate IT environment.
• Excellent customer service and technical documentation skills.

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