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Customer Specialist English & language

Job in Sofia - Bulgaria
Other locations: (Please contact us using the "Apply for this Job Posting" box below)Possibly also other cities.
Contract position
Listed on 2020-10-22
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Call Center Support, Technical Support
Job Description & How to Apply Below
Position:  Customer Specialist English & European language
Position:  Customer Support Specialist English & European language
(Please contact us using the "Apply for this Job Posting" box below)Position:  Customer Support Specialist with English & European language
Position:  Customer Support Specialist with English & other European language
Position:  Customer Support Specialist with English & 1 other European language
Customer Support Specialist with English and 1 other European  language


Job Purpose:
Ensure that every customer is provided with a world-class service that promotes loyalty and recommendations from customers. Captures on-going feedback that helps to continually improve service.

Main Responsibilities:
● Responsible for delivering support that results in a positive customer experience
● Achieve all agreed KPI’s (CSAT, Productivity, QA)
● Work pro-actively to ensure potential issues are escalated appropriately
● Work as part of the team to ensure the Sofia site is a positive and professional environment
● Provide support in projects and initiatives as and when required

Applicant Profile
Creative and articulate individuals, with great communication & decision-making skills and a general positive disposition to help customers, manage problems and find ways to achieve customer satisfaction

Skills / Experience
● Experience of working in a customer-centric environment is preferred
● Bachelors degree
● A background in working in an environment that offers customer service.
● Fluency in the main  language required (strong grammar/written in both languages, correct phrase construction)
● Advanced command of English
● Knowledge of working in a subscription / technical industry a plus.

Personal Characteristics
● Ability to gauge customer needs
● A positive attitude
● Can collaborate positively within a fast changing environment
● Articulate with great interpersonal skills
● Motivated to provide maximum customer satisfaction
Position Requirements
College,   Less than 1 Year work experience
(Please contact us using the "Apply for this Job Posting" box below)
Additional Information / Benefits
(Please contact us using the "Apply for this Job Posting" box below)
Contact Information
Contact Name: Nordic Recruitment & ConsultingNordic Recruitment & Consulting
Preferred method of contact: Email with CV via Application Box below.
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