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Social Media Analyst with Arabic

Job in Sofia - Bulgaria
Other locations: (Please contact us using the "Apply for this Job Posting" box below)
Full Time position
Listed on 2021-03-04
Job specializations:
  • Engineering
  • Customer Service/Help Desk
    Bilingual Call Center, Call Center, Customer Service Rep, Entry Level Customer Service
Job Description & How to Apply Below
Social Media Analyst with Arabic and fluent English

Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

Contact us any time and you will receive a prompt reply with already proposed solutions for what we can do for you!

We have a brand new, fascinating role for you at one our major partner companies!


Assist our community and help resolve inquiries empathetically, accurately and on time

Respond to user inquiries with high quality, speed, empathy and accuracy

Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

Become and remain knowledgeable about client’s products and community standards

Make well balanced decisions and personally driven to be an effective advocate for our community

Display a strong commitment to doing what’s right for our community in supporting the client’s mission

Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site

Review the reported content within agreed turnaround times and standards of quality

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns, and escalate issues outside the company policy to the global team


Fluent reading and writing skills in Arabic (min. C1)

Good written and verbal communication skills in English (min. C1)

Awareness for political and social situation in the Middle East and North Africa

Knowledge of modern culture, interest in current events, pop culture and history of Middle East and North Africa

Reasoning and Analytical Capabilities

Open for shift working system – morning, evening and night shifts

The candidates must already be in Bulgaria and have the right to work in Bulgaria!

We offer:

· A stable job and career development opportunities

· Attractive salary

· Special Discounts & Offers (Food vouchers, Multisport cards, etc.)

· Additional health insurance

· Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)

· Positive international working environment (Relax zones, PlayStation and billiard corners)

· Continuous support and learning

· Employee referral bonuses
Position Requirements
High School
(Please contact us using the "Apply for this Job Posting" box below)
Additional Information / Benefits
(Please contact us using the "Apply for this Job Posting" box below)
Contact Information
Contact Name: Nordic Recruitment & Consulting
Preferred method of contact: Email with CV via Application Box below.
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