Manager, Window Doors & Glass; cERP

Position: Manager, Window Doors & Glass (cERP)
Job Description

Job Title:
Professional Services Manager - Level 5

Location:
Remote

Contract:
Full-Time Permanent

About Us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Access

IT, Inc. a Cyncly company-the makers of contract

ERP a specialized ERP solution for companies in the construction supply industry.

Unlike most ERP solutions, contract

ERP® supports the unique business needs of contract or project selling.

Powered within Microsoft Dynamics 365 Business Central, a business software used by over 95,000 companies worldwide, contract

ERP® is the most comprehensive solution to run a business.

About the Role

This role is responsible for leading the Contract ERP Professional Services team. This includes leading client engagements, managing escalations and cross-functional teams, forecasting and managing financial results including backlog, hiring and developing talent and delivering complex projects on time and within budget. The candidate needs to be skilled in client relationship management, strategic planning, resource hiring and development, process improvement, financial management and ensuring high customer satisfaction.

The candidate should have a proven ability to align business objectives with service delivery while driving operational efficiency and team performance.

Role Summary

• Responsible for leading a team of ERP implementation consultants delivering contract
  
  ERP (cERP) solutions.
• Owns portfolio delivery performance, team capability development, and client outcomes.
• Ensures scalable, consistent, and high-quality implementation practices aligned with customer business objectives.

Portfolio Delivery Leadership

• Oversee delivery across a portfolio of ERP implementation projects.
• Ensure projects are delivered on time, within scope, and with strong adoption.
• Manage delivery risks, escalations, and resource allocation across projects.
• Drive consistency in delivery execution across the team.

Implementation Excellence & Standardization

• Define and enhance implementation methodologies, tools, and playbooks.
• Drive best practices across discovery, workflow design, training, and go-live.
• Partner with Product and Support teams to improve delivery quality.

People Leadership & Capability Development

• Lead and develop a team of implementation consultants.
• Own performance management and development plans.
• Drive hiring, onboarding, and capability scaling.
• Build a repeatable and scalable talent model.

Client Engagement & Business Outcomes

• Serve as escalation point for key client engagements.
• Engage customer leadership to align solutions with business goals.
• Drive strong adoption, satisfaction, and long-term value realization.

Commercial & Operational Performance

• Own utilization, margin, backlog, and forecast accuracy.
• Support project scoping, estimation, and resource planning.
• Identify opportunities for scope expansion and additional services.

Strategic & Cross-Functional Leadership

• Partner with Sales on proposals and Statements of Work.
• Collaborate with Product on roadmap feedback.
• Contribute to overall Professional Services strategy.

Qualifications

• 5+ years in ERP implementation or consulting.
• 3+ years in a leadership role.
• Experience with Microsoft Dynamics 365 Business Central…