Customer Consultant

We are looking for a Customer Consultant for our Virgin Money branch in South Shields, Tyne and Wear.

This role is a 6-month Fixed Term Contract, working full-time, 35 hours per week, Monday to Saturday. If advertised as part-time, salary will be pro-rata.

Our Customer Consultants play a vital role in serving our Virgin Money customers. In this customer-facing role, you’re the first point of contact, delivering exceptional service and support with everyday banking needs. You build relationships, solve problems, and make a real difference to our customers’ lives.

Welcome our valued customers to the branch and help them use our digital services. Educate them on the benefits these services bring. Resolve any banking queries they may have, conversing to understand their needs and propose the best solutions from our range of products and services. Collaborate with colleagues across branches and the Digital Experience Centre to ensure customers have the right expert advice when needed.

• Experience in a customer service environment and a desire to deliver simply brilliant experiences.
• Natural curiosity to help find the best solutions for customers.
• Great communication skills and a natural ability to engage and build rapport with customers and colleagues.
• A flexible and positive approach to meet customer needs and business demands.
• Drive and enthusiasm to achieve team goals with pace.
• A keen interest in all things digital, with a desire to keep up to date with new technologies.

• Access to private medical insurance.
• A highly competitive pension.
• Access to an annual performance‑related bonus.
• Training and development to progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

• Job Identification 3718
• Apply Before 06/11/2026, 10:55 PM
• Locations 30 Fowler Street, South Shields, NE33 1NE
  , GB