Service Engineer

Position: Service Engineer 4
JOB SUMMARY:

The Service Engineer 4 sets the technical standard for customer-facing warranty improvement and root cause identification across field quality, service, installation/startup, repair, and training activities within the assigned function. This role serves as a senior technical expert responsible for advanced vehicle system-level testing, data acquisition, hypothesis development, and data analysis to identify complex warranty concerns and strengthen diagnostic capability.

The position provides high-level technical guidance, mentors team members, and collaborates cross-functionally with internal and external stakeholders to improve processes, diagnostic strategies, and overall service performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Establish and support technical standards for warranty improvement activities and root cause identification across service engineering functions.

* Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns.

* Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge.

* Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues.

* Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system-level performance and failure modes.

* Develop next-level service strategies and coach team members on implementation and continuous improvement initiatives.

* Lead and support cross-functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations.

* Negotiate and support warranty cost recovery discussions with customers when required.

* Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient.

* Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance.

* Mentor and train colleagues to strengthen technical capability within the team.

QUALIFICATIONS:

* Bachelor's degree in engineering or a related field

* 8+ years of technical automotive experience in Vehicle systems diagnostics, service engineering, field quality engineering or related

SKILLS AND ABILITIES:

* Strong analytical capability using mathematical and computational techniques to analyze large datasets.

* Advanced vehicle component and system diagnostic knowledge.

* Ability to perform data acquisition, analysis, and interpretation for complex technical issues.

* Effective presentation and communication skills with internal and external customers, including executive-level audiences.

* Working knowledge of automotive regulations such as NHTSA and FMVSS requirements.

* Leadership capability to coordinate multi-functional technical projects involving DENSO and OEM partners.

* Proficiency with business intelligence tools and data analysis platforms.

BENEFITS

SUMMARY:

* Medical, Dental, Vision, Prescription Drug plans

* 401K with 4% Company Match

* Vacation/PTO and 13 paid Holidays

* Bonus Program

* FSA/HSA and Dependent Care Programs

* Company provided Life, Disability, ADD and Business Travel Insurance

* Various No Cost Wellness & Chronic Condition Management Programs

* Various Optional Insurance programs such as legal, identity theft, critical illness, etc.

* Tuition Reimbursement

* Career Development and Ongoing Training

* Employee Assistance Program

* Employee Spotlight and Recognition Program

* Volunteer Opportunities

* Onsite Fitness Center (vary by location)

* Cafeteria and food markets (vary by location)

* Onsite Health Clinic and Pharmacy (vary by location)

Annual salary: $123,000 - $153,000