Temp, PT IT Business Analyst

Responsibilities

• Serve as first-level support for Microsoft Entra  Microsoft 365 administrative requests.
• Username changes, account updates, and basic identity lifecycle tasks.
• Creating, modifying, and maintaining Distribution Lists and security groups.
• Triage and resolve Level 1 Microsoft 365 service requests and incidents, escalating complex or sensitive issues to senior-level support as appropriate.
• Gather, document, and validate the technical information required for escalation, ensuring a complete and accurate issue handoff.
• Assist with routine administrative tasks across Microsoft 365 services such as Exchange Online, Entra , and related identity systems.
• Function as a backup administrator for the Bitwarden password manager, including user access support and basic administrative tasks.
• Follow documented procedures, security standards, and change-management practices when performing administrative actions.
• Maintain clear documentation of work performed and update internal knowledge bases as needed.
• Provide courteous, professional technical support to faculty, staff, and internal stakeholders.

• High School Diploma or Equivalent and one year of IT Support experience.
• Microsoft 365 certification or equivalent technical certification.
• Experience providing break-fix technical support in an enterprise or educational environment.
• Experience with Active Directory and/or Microsoft Entra  and group administration.
• One year or more of hands‑on experience supporting Microsoft 365 services (Exchange Online, Entra , Teams, etc.).
• Associate’s degree or higher in Information Technology, Computer Science, or a related field.

Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.