Customer Service Specialist - Health Plans

Customer Service Specialist (Entry-Level)

Location:

Spokane, WA (On-site)

Pay: $20.00/hour (+ potential bonus eligibility)

Schedule:

Full-time | 8-hour shifts scheduled between 5:00 AM - 5:00 PM

Start Date:

June 15, 2026

Contract Length: 4 months (contract opportunity) - Can have the potential to go long-term

About the Opportunity

This is an opportunity to join a mission-driven healthcare organization that is focused on delivering high-quality service and support to its members and provider partners.

This role offers a strong community impact, competitive pay, and the chance to build valuable experience in customer service and healthcare operations.

Position Overview

As a Customer Service Specialist, you will serve as a key point of contact for customers and healthcare providers, assisting with benefit, eligibility, and claims-related inquiries. You will use multiple systems to research and resolve issues while delivering a high level of service and professionalism.

Key Responsibilities

+ Respond to customer inquiries via phone, email, and written communication

+ Assist customers and providers with questions related to:

+ Benefits and eligibility

+ Claims and coverage details

+ Provider-related inquiries

+ Resolve customer concerns during the initial interaction whenever possible

+ Accurately document customer interactions, outcomes, and follow-ups

+ Navigate multiple systems and tools simultaneously while maintaining attention to detail

+ Communicate clearly, professionally, and empathetically in all interactions

+ Escalate complex issues appropriately and in a timely manner

+ Meet performance metrics related to quality, productivity, and service levels

+ Participate in training, coaching, and continuous improvement initiatives

Required Qualifications

+ Customer service experience (call center or high-volume environment preferred)

+ Strong communication skills with a customer-focused mindset

+ Comfortable multitasking and managing multiple systems/screens

+ Basic computer proficiency (Microsoft Office, Windows, browser navigation)

+ Ability to learn new systems and processes quickly

+ Strong attention to detail and organizational skills

+ High school diploma or GED (preferred)

+ Authorized to work in the United States

Preferred Skills

+ Experience in insurance or healthcare environments

+ Call center or help desk experience

+ Exposure to claims or benefits-related processes

Training & Onboarding

+ Training Dates:
June 15 - June 18 (7:30 AM - 4:00 PM)

+ Hands-on training followed by transition into live calls on June 22

Work Environment

+ On-site role in a professional office setting

+ Cubicle-based environment with multiple monitors and headset

+ Collaborative team environment with strong support and coaching

Benefits (Eligibility May Vary)

+ Medical, dental, and vision coverage

+ 401(k) with pre- and post-tax contributions

+ Life and disability insurance

+ Health Savings Account (HSA)

+ Employee Assistance Program

+ Paid time off options

Why This Role?

+ Gain hands-on experience in a growing healthcare organization

+ Build transferable customer service and technical skills

+ Make a meaningful impact supporting members and providers

+ Opportunity to grow within a structured, team-oriented environment

Job Type & Location

This is a Contract position based out of Spokane, WA 99202.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Spokane,WA 99202.

Final date to receive applications

This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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