Finance & Payments Department Officer II

Role Details

Work Location:

Spokane (In Office)

Job Type: Full-time

Experience:

2 to 5 years in banking, corporate finance, mortgage servicing, or credit operations (Preferred)

Education:

Bachelor’s degree (Preferred)

Our organization provides a comprehensive and competitive compensation package, including a 401(k), medical, dental, and vision coverage, life insurance, paid time off, and a range of additional employee benefits.

The Finance & Payments Department Officer Level II is responsible for facilitating corporate operations through the comprehensive servicing, maintenance, and systematic updates of loan documentation, payments, and associated files. This role entails substantial engagement with both prospective and existing internal and external clientele. Success in this position necessitates the delivery of exceptional customer service and the exercise of proactive, professional communication.

Strategic thinking, problem-solving skills, and the ability to multitask in an on‑demand, fast‑paced environment are essential.

• Support the completion of loan applications and associated documentation
• Execute and oversee loan account management and payment processing
• Facilitate initial and recurring payment transactions
• Deliver comprehensive support to sales teams regarding credit inquiries, financing, and transactional tasks
• Utilize Logics & vendor portals for processing and completing loan applications
• Conduct soft‑pull credit evaluations and upload recommendations
• Maintain regulatory compliance by adhering to all loan‑related mandates
• Address client inquiries promptly to ensure a superior customer experience
• Handle refund processing and severance requests as required
• Detect discrepancies and implement necessary corrections
• Execute miscellaneous tasks and responsibilities as directed

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork
• Demonstrates a high level of quality work, attendance, and appearance
• Adheres to all company policies, procedures, and safety regulations
• Adheres to local, state, and federal laws
• Additional responsibilities assigned by supervisor related to your position and/or department

• Computer proficiency with Microsoft Office Suite & Google products
• Strong organizational, problem‑solving, and analytical skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and departments
• Acute attention to detail
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Demonstrated ability to plan and organize projects
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Able to see and hear in the normal range, with or without correction
• Must be able to communicate verbally and in written form
• Specific vision abilities include close vision, distance vision, peripheral vision, and depth perception, and the ability to adjust focus
• Ability to read, count, and write to accurately complete all documentation and reports
• Manual dexterity required using hands to fingers; handle, feel, and type; reach with hands and arms
• Have the stamina to work long hours and overtime, if assigned; must be willing to work an irregular schedule, which may include weekends, holidays, evenings, and/or varying shifts