Office Manager

Office Manager
Coffman YMCA
Springboro, Ohio
Full-Time/Non-Exempt
$$14.00-$16.80/hour

Responsible for carrying out business office and record keeping procedures for the branch. This position will also include Membership Coordinator responsibilities for the Coffman YMCA.

• Processes daily, weekly and monthly reports such as cash distribution, petty cash, expense summary accounts, accounts receivable, end-of-shift reports, Annual Campaign, and other applicable reports.
• Makes daily bank deposits and distributions.
• Maintains files for correspondence, documents, purchase orders, requisitions, and equipment, inventories and vendors.
• Orders office supplies.
• Records all purchase orders and invoices.
• Processes employee new hires, changes, terminations and maintains personnel files.
• Runs payroll reports and enters branch payroll on a bi-weekly basis.
• Organizes systems and procedures for the branch.
• Communicates office policy, procedures, and changes to all staff.
• Assists member service at the front desk during peak hours or when substitution of staff is necessary.
• Assists in the supervision and scheduling of front desk staff.
• Provides excellent member service and trains others in these services.
• Proactively solves problems
• Flexible work schedule may be required for occasional weekend or evening shift if needed.
• Carries out other duties as assigned by the Director or Management Staff.

• Oversees Member Service Desk staff through scheduling, training and coaching.
• Oversees Member Service Desk Operations through:
• Organizing the Member Service Desk processes and systems.
• Processing of membership sales, changes, cancellations and all other member transactions, program registration, and other activities that occur at the Member Service Desk.
• Ensuring communication between Program Directors and other branch staff with the Member Service Desk staff.
• Remaining knowledgeable of member information and programs.
• Ensuring excellent phone service.
• Provides excellent member service and trains others in these services.
• Serves as scheduled staff coverage at the Member Services Desk.
• Conducts tours of the facility for prospective members and guests.
• Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Performs routine copying and filing.
• Is familiar with member information as outlined in the new member handbook.
• Proactively solves problems.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

• High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• Two years or more of related administrative experience required.
• Computer skills are required as well as a general knowledge of accounting/bookkeeping, data entry, and word processing systems.