IT Manager

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Full Time Manager Springdale, AR, US

5 days ago Requisition

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise:
We care. You belong.

The IT Manager is responsible for overseeing the day‑to‑day operation, support, security, and reliability of the organization’s information technology environment across all clinic and administrative locations. This role ensures that clinical and business systems remain secure, available, and effective in supporting patient care and operational efficiency. This role supervises IT support staff, manages infrastructure and endpoint environments, oversees vendors, and works closely with clinical and operational leaders to ensure technology meets organizational needs.

• Oversee daily IT operations across all clinic and administrative sites.
• Supervise IT support staff, including hiring, training, coaching, mentoring, and performance management.
• Manage endpoint devices including desktops, laptops, mobile devices, printers, peripherals, and clinical equipment integrations.
• Maintain and monitor cybersecurity tools including firewalls, endpoint protection, email security, and vulnerability management.
• Assist with security audits, risk assessments, and remediation efforts.
• Oversee the maintenance and optimization of server environments and cloud services.
• Oversee and maintain enterprise network infrastructure including switches, routers, access points, WAN, and site-to-site connectivity across all locations.
• Manage and support the organization’s phone systems.
• Ensure disaster recovery and business continuity plans are tested and maintained.
• Support EHR systems, practice management systems, and third‑party healthcare applications.
• Manage relationships with telecommunications, software and hardware vendors.
• Oversee the purchase, deployment, and lifecycle management of hardware and software assets.
• Lead technical implementations, e.g. site builds, hardware refreshes, and software deployments.
• Adhere to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA.

• Service:
  Treat every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership:
  Take responsibility for actions, follow through on commitments, and uphold high standards even when no one is watching.
• Adaptability:
  Remain flexible, open to change, and willing to learn to meet evolving needs.
• Collaboration:
  
  Work together with openness and respect, share information freely, and support co‑workers to provide seamless, high‑quality care.
• Problem Solving:
  Approach challenges with curiosity, find practical solutions, and take initiative to improve processes and patient experiences.
• Strong individual‑contributor supervisory skills; create accountability for performance and service standards.
• Strong understanding of enterprise networking, VoIP systems, cloud infrastructure, cybersecurity controls, and system administration.
• Ability to troubleshoot complex cross‑site connectivity and performance issues.
• Understands the intersection of IT systems and clinical operations.
• Can communicate technical information clearly to non‑technical leaders and staff.
• Demonstrates proactive risk‑management mindset.

• Strong individual‑contributor supervisory skills; create accountability for performance and service standards.
• Strong understanding of enterprise networking, VoIP systems, cloud infrastructure, cybersecurity controls, and system administration.
• Ability to troubleshoot complex cross‑site connectivity and performance issues.
• Understands the intersection of IT systems and clinical operations.
• Demonst…