Sr. Field Service Technician - Chicago, IL

Sr. Field Service Technician - Chicago, IL

• Full-time
• Education:
  
  High School
• FLSA Status:
  Non-Exempt
• Location:
  
  Remote (Chicago, IL area)

Candidate must be based in the Chicago, IL area.

Signode offers a comprehensive benefits package to full-time employees, including health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

The hourly wage for this position ranges from $35.00 to $39.00 and is based on specific responsibilities and geographic location. The starting hourly rate within this range will be determined based on the candidate’s experience, qualifications, and/or skill set.

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually 1-6 hours.

• Perform daily tasks in accordance with all safety regulations and protocols. Complete all safety related training on time and to expectation.
• Document daily service activities and expenses accurately and timely in the appropriate recording system.
• Identify complex problems related to customers and/or machines, review related information to develop and evaluate options, and implement effective and strategic solutions.
• Read and interpret complex blueprints, wiring diagrams and schematics for installation, repair, special upgrades and retrofits of customer equipment.
• Provide technical support and training to Signode Technicians.
• Monitor and manage service call schedules for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions; perform preventive maintenance calls, disassemble units and replace defective parts.
• Make adjustments and test for proper operation on designated equipment.
• Coordinate proactive pre-installation meetings with customers to review procedures and responsibilities, inspect sites for compatibility, and install, adjust and test equipment.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships by providing professional explanations of product failures, problem nature and recommended corrective actions.
• Communicate essential information to key stakeholders such as customers, management and engineering in a timely manner.
• Use intermediate PLC knowledge to troubleshoot and repair programmable logic controllers.
• Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
• Design and conduct training programs for repair and/or preventive maintenance for customers and company service representatives.
• Prepare comprehensive non-conformance reports and service bulletins.
• Work with the Regional Service Manager to assist on inventory sourcing levels and parts for assigned equipment.

High School Degree, Technical or similar College Degree

• 4-5 years of transferable experience.
• Experience working on Electrical, Mechanical, Pneumatics, and Hydraulics systems.
• Ability to read and interpret blueprints and schematics.
• PLC background.
• Self-starter, able to work with minimal supervision.
• Desirable:
  Professional course(s) in electrical, mechanical or automation.

• Safety and security
• Team player
• Customer focus
• Decision making / judgment
• Results-oriented
• Process management

All your information will be kept confidential according to EEO guidelines. Signode is an Equal Opportunity / Affiantive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm authorization to work in the United States.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need assistance or accommodation applying for this position, please contact us at