Business Analyst - Underwriting Platform

The Opportunity

As a Business Analyst - Underwriting Platform
, you will play a critical role in delivering enterprise underwriting and new business modernization initiatives  will operate in a highly visible, fast-paced environment, partnering across Operations, Technology, Product, and Distribution to translate strategy into executable delivery plans. This role carries significant ownership for execution discipline, cross-initiative alignment, and transparency to senior leadership across OPTIMUS and AppX.

You will join the Underwriting Platform team within Operations, responsible for driving execution across Mass Mutual’s underwriting and new business transformation portfolio. The team is comprised of strategic consultants, business execution leads, and platform partners who collaborate closely with Technology, Product, ETX, and Distribution.

Lead execution for complex initiatives, translate strategy into delivery plans, support program governance, coordinate across work streams, and enable underwriting and new business platform modernization.

• 8+ years of experience leading business execution, program delivery, or strategic initiatives within Life Insurance, Disability Insurance, or Financial Services operations.
• 5+ years of experience supporting large‑scale system or platform modernization initiatives, including underwriting, new business intake, or policy administration platforms.

• Experience supporting modern underwriting platforms that include:
  • Automated and lite‑touch underwriting paths
  • Third‑party data integrations (e.g., labs, APS/EHR, public records)
  • Rules engines, case routing, and underwriting decision workflows
• Experience supporting production readiness, rollout, and stabilization, including defect triage, prioritization, and post‑release issue management.
• Experience working within Agile or hybrid delivery environments, supporting sprint execution, increment planning, and cross‑team coordination.
• Demonstrated ability to produce executive‑ready materials, including status decks, milestone summaries, and risk assessments.
• Experience using enterprise collaboration and tracking tools (e.g., Jira, Azure Dev Ops, Planner, Confluence, SharePoint) to manage execution artifacts.
• Demonstrated experience supporting enterprise underwriting transformation programs, including rule‑based decisioning, case workflows, or end‑to‑end new business processing across automated and manual paths.
• Proven experience operating in a matrixed delivery environment, partnering with Technology, Product, Operations, and Distribution teams.
• Direct experience supporting program governance, including status reporting, risk and dependency management, and executive or Steer Co updates.
• Experience translating business requirements into executable delivery plans, including scope definition, sequencing, and readiness planning.
• Demonstrated exposure to Salesforce‑enabled or adjacent platforms supporting underwriting, case management, or advisor workflows, including integration with underwriting engines or data services.

• Regular meetings with the Head of Underwriting Platform
• Focused one‑on‑one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability‑focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Mass Mutual is an equal employment opportunity employer. We welcome all persons to apply.

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