GSS Export Administrator

This role is full time (36.5 hours per week, hybrid options are available for discussion in line with the Forbo Remote Working Policy) based at our Ripley site. In this role you will work as part of the Ripley Group Sales Support (GSS) team, a hybrid of logistics and customer service, responsible for booking transport and processing customs clearances for samples, couriers, raw materials, work‑in‑progress, and finished goods on behalf of all Forbo UK sites in compliance with HMRC regulations.

Location:

Ripley, Derbyshire

• Ensuring exports (work‑in‑progress, finished goods, samples, couriers) are despatched on time to meet customer delivery requirements in compliance with HMRC and INCOTerms 2020.
• Obtaining quotes for transportation of import/export orders from the UK as requested by Forbo sites or customers by liaising with freight forwarders.
• Arranging customs clearances (and other export documentation) for exports and imports by liaising with freight forwarders and checking accuracy to ensure compliance with HMRC.
• Liaising with Forbo supply chain colleagues and external warehouse teams to ensure orders despatched on time.
• Liaising with Forbo Customer Service colleagues to plan and coordinate shipments.
• Acquiring feedback and performance data on exports to drive continuous improvement of the department.

• The ability to work professionally to deadlines and targets under pressure and time constraint with excellent attention to detail.
• Organisation skills, with the ability to work methodically following standard operating procedures, templates, and country guidance documentation.
• Excellent communication and teamwork skills (written, verbal and listening skills).
• Sound IT skills - preferably experience including e‑mail, Word, Excel, Microsoft Teams, SAP and Trello.
• Excellent interpersonal skills with the ability to build rapport and trust with all colleagues at all levels.
• Prior experience in a logistics role is desirable.
• Maths and English GCSE.