HVAC Service Technician

Looking for a role that supports you as much as you support your team?

Marshall’s Specialty Services has been a trusted name in Lane County since 1948, helping homeowners stay comfortable in their spaces. We take a whole-home approach, specializing in HVAC, insulation and spray foam, fireplaces and hearth products, and ongoing HVAC service. Our mission is simple: educate our customers, deliver exceptional workmanship, and create comfortable, efficient homes.

We’re proud of a culture built on quality, teamwork, and doing right by both our customers and each other. This role is ideal for someone who takes pride in hands-on work in the field, brings a strong work ethic to every job, and enjoys helping people feel comfortable and cared for in their homes. If you’re dependable, detail-oriented, and motivated to deliver great service every day, you’ll fit right in.

Location:

4110 Olympic St. Springfield, OR 97478

We offer a strong benefits package, including:

Medical, dental, and vision insurance, with the base employee plan fully covered by Marshall’s401(k)/Roth retirement plan with up to a 4% company match

Vacation pay, sick pay and 6 paid annual holidays with an additional personal holiday you choose each year Additional incentives such as Spiffs We’re looking for team members who take pride in their work, collaborate well with others, and enjoy building relationships with customers. If you’re ready for a long-term career with real opportunities for growth, you’ll find it here.

Summary To perform “The Perfect Service Call” during preventative maintenance and diagnostics on residential heating and air conditioning systems: tanked and tankless water heaters, ducted systems, ductless systems, gas and pellet stoves, gas fireplaces and inserts according to company standards providing the customer with a high-quality experience. Perform like for like tanked and tankless water heater change outs. Perform diagnostic service calls during extended hours and weekend on-call rotations with phone assistance as needed.

Develop beginning understanding and basic troubleshooting skills for geothermal systems.

Position Type and Expected Hours of Work This is a full-time, non-exempt position. Work hours are based on business needs and may vary. Extended hours and weekend work may be required to meet operational demands.

Key Responsibilities Essential Job Functions Assist with gathering information on-site for commercial maintenance bids Train Level 1 - 3 Service Techs on how to perform The Perfect Service Call during ride-alongs and on the jobRun extended hours and on-call weekend rotation service calls with phone assistance as needed

Perform residential and light commercial preventative maintenance on all HVAC, water heating and gas fireplace/insert/pellet equipment according to company standards using The Perfect Service Call method to provide a friendly, high-quality customer experience

Proficiently perform diagnostics and maintenance on tanked and tankless water heaters

Proficiently perform diagnostics and maintenance on ducted and ductless equipment

Proficiently perform diagnostics and maintenance on gas fireplaces, gas inserts, gas stoves, and pellet stoves and inserts

Proficiently perform like for like change outs of tanked and tankless water heaters

Demonstrate the ability to meet company KPI’s on the monthly Service Incentive Report, specifically meeting or exceeding truck revenue targets for a minimum of 9 out of 12 months

Maintain professional appearance and attitude at all times

THE PERFECT SERVICE CALLArrive at the job site at scheduled time and location as dispatched

Relocate from one job site to another job site as dispatched during the workday

Report to the dispatcher when arriving and leaving job site Operate company vehicle safely, obeying all traffic laws Follow instructions from supervisor and/or dispatcher and carry out work in a timely manner

Report problems with company tools or vehicles promptly

Report problems with personal tools for possible replacement

Report problems with equipment to Service Dispatcher to expedite parts delivery

Report problems with customers to Manager or Service Dispatcher immediately

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