DCO Tech, AWS Infrastructure Services

Job :  | Amazon Data Services, Inc.

- A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician responsibilities include in-depth hardware and network diagnostics followed by physical repair, and participation in an on‑call rotation.

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train, and onboard new team members

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

Work in an industrial environment:
Work shifts longer than 8 hours to support 24/7 operations (covering night and day shifts). This role may be assigned to a facility under development, requiring travel to established locations for training until the designated site becomes fully operational.

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational
• Travel frequency will vary based on business needs and operational status of the assigned facility
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs

• Take ownership of technical issues brought by customers, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Resolve problems at their root and step back to understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Act in absence of direction or support
• Improve effectiveness through process innovation

You will be required to work shift work that will include days, nights, weekends, and holidays.

• 1+ years of computer networking experience
• High school or equivalent diploma
• 1+ years of computer hardware troubleshooting and repair experience

• Can lift and rack equipment up to 40 pounds
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience with computer hardware troubleshooting and repair
• Experience with cabling infrastructure best practices and methodologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

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