Assistant Manager

Assistant Manager Duties

• Customer Service Excellence – maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
• Supporting Daily Operations – assist the Manager in overseeing the day‑to‑day running of the business, ensuring smooth and efficient operations.
• Team Supervision & Development – support training and managing staff, fostering a positive and high‑performing work environment.
• Stock & Resource Management – monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
• Compliance & Health & Safety – ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.

• Leadership & Teamwork – ability to lead, support, and motivate a team while working collaboratively to achieve business goals.
• Communication Skills – strong verbal and written communication skills to interact effectively with staff, customers, and stakeholders.
• Problem‑Solving & Decision‑Making – capability to handle challenges, resolve issues efficiently, and make sound decisions under pressure.
• Time Management & Organisation – excellent ability to prioritise tasks, manage workloads effectively, and maintain attention to detail.
• Customer Service Skills – a strong focus on delivering outstanding customer service, handling queries, and ensuring customer satisfaction.

• Staff discount ranging from 25% to 50% on food and beverage at all Signature Group venues.
• Employee Assistance Programme.
• Extra annual leave days earned through length of service.