Technical Support Analyst - Service Desk

Location: St. John's

Elevate your career as a Technical Support Analyst within our Service Desk, delivering first-level support and solving technical problems for users. Enjoy a supportive workplace with rotating shifts from Monday to Friday.

In this permanent role, you will be instrumental in assisting both internal and external customers with their technical issues via phone and self-service tickets. This position offers in-depth training and opportunities for career growth, where you'll be responsible for logging incidents, troubleshooting solutions, and performing vital security functions. Your expertise will contribute to our centralized IT knowledge base for ongoing enhancement.

Key Responsibilities:

• Assist customers using inbound calls and ticketing systems

• Triage and resolve incidents efficiently on the Service Desk

• Escalate unresolved requests to advanced support

• Conduct basic security tasks like multi-factor authentication

• Create and maintain end-user documentation

Requirements:

• Relevant post-secondary education or equivalent experience

• 1-3 years of technical support experience

• Strong troubleshooting skills and communication abilities

• Knowledge of ITSM tools and Windows policies

• Bilingual (English & French) required

Bring your technical expertise to our Service Desk and shape the future of IT support.
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