Desktop Administrator

Location: St. John's

## Desktop Administrator Apply locations:
NL Head Office MHNL St. John's (NL) time type:
Full time posted on:
Posted Yesterday job requisition :
R-268026
** Position Type:
** Permanent  
** Closing date:*
* ** Full careers. Full lives.
**** Join the Medavie Health NL Team
** Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Team Lead, IT Service Management, the
** Desktop Administrator
** provides user support and customer service on company supported computer applications and platforms. The position troubleshoots problems and advises on the appropriate action as part of the Service Delivery team.

The Desktop Administrator should have a positive/can-do attitude, excellent critical thinking skills, works well under pressure, and is committed to continuous learning. As a Desktop Administrator you will be responsible for the following. Responding to requests for technical assistance in person, via phone, electronically using remote support tools. Diagnosing and resolve technical hardware and software issues with desktop, laptop, and ruggedized PCs as well as Smartphones and Tablets.

Troubleshooting using available information resources and advise user on appropriate action. Following standard help desk procedures including adhering to and meeting SLA objectives. Identifying and escalating situations requiring urgent attention to Tier III level support as appropriate. Participating in an on-call rotation to provide after hours support.

Tracking and routing problems and requests and document resolutions. Managing assets and procurement duties as assigned. Creating and using PC builds and images of laptops and desktops to roll-out and repair PCs.
** Professional Qualifications &

Competencies:

*** Possess a Community College or University degree in an appropriate discipline, preferably Information Technology, or have a minimum of two years related work experience.
* Possess working knowledge of fundamental operations of relevant software, hardware and other equipment including printers, Active Directory, IP Protocol, VPN’s, VoIP phones, remote desktop,  MS Office Suite, Microsoft SCCM, Azure Entra.
* Have knowledge of ITSM tools such as Cherwell is considered an asset.
* Have problem solving, organizational and execution skills.
* Possess good interpersonal skills and the ability to manage cross-organizational projects and work with minimal supervision.
* Superior customer service skills.
** Security Clearance Requirement**:
In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level

B).  This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
** Pay Range:** $53,000 - $63, 000 (CAD)#CBM2  The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.
** Who we are
** MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of…